In this article, IP Integration looks at why we buy Workforce Management (WFM) systems. We want them to take various inputs such as expected contact volumes, Average Handle Times (AHT),

The Department of Economic Development has issued a consultation paper on a range of proposals to grow the Island’s workforce. The ‘Proposals to Accelerate Economic Growth’ consultation is open until

In an important industry milestone, Mastercard has become the first network to deliver all-digital payment service in-app, online and now contactless with Masterpass through the new Masterpass global digital payment

Payment Card Solutions are pleased to announce they will be working with The Greater London Authority to provide Bread4Business prepaid MasterCards to Team London Ambassadors. Team London Ambassadors are the

It is my pleasure to inform you that we have just completed a Management buyout of PCT from the Lenlyn Group with the support of a €12m investment from a

Recent studies commissioned by PayPoint Romania have shown that, at a national level, over 70% of PayPoint users want to be able to pay taxes through this system; as such,

PaySec, the provider of Asian payment solutions for some of the world’s biggest ecommerce marketplaces, has noted with sadness the closure of its namesake, a provider of digital wallets in

Bacs Payment Schemes Limited (Bacs), the organisation which owns and operates the UK’s Current Account Switch Service, has welcomed the publication of the Competition and Market Authority’s (CMA) final report