Careers at The Payments Association

Why Join Us?
At The Payments Association, we’re a collaborative, inclusive, and purpose-driven team of around 40—and growing. We’re passionate about transforming the payments industry for the better, and we know that starts with our people.

We believe culture isn’t just words on a page. It’s how you feel on a Sunday night. It’s support, recognition, shared success, and knowing exactly how you contribute. It’s being seen, valued, and heard.

Our Culture
Intentional Growth: Our team has doubled in the past few years, and we’re committed to growing in a way that preserves what makes us special.
Employee Voice: Our Culture Club—volunteers from across the business—drive real change based on genuine feedback.

Our Values
We’re proud to live by values that reflect who we are and how we work:

• Customer Centricity
  Walk in the shoes of the customer and treat them as you would like to be treated.
  
• Be Brave and Dream Big
  Set an example by taking the lead and proactively taking initiative.
  
• Not Everyone is the Same — Respect Other
  Be kind. Embrace all differences without judgement. Everyone will need a helping hand at some point.
  
• Bring Your Ideas to the Table
  Every idea matters, and no question is insignificant.

These aren’t just words — they shape our decisions, drive our actions, and define our team culture.

Work Environment
We operate a hybrid model designed to support flexibility and connection. Our office is located near Bank Underground Station in the heart of London.

• Minimum 2 days per week in-office (team-dependent)

• Additional days for key events or team sessions
• Drinks and snacks provided
• Regular social activities, from charity events to team breakfasts and summer parties

Perks & Benefits
We’re committed to offering more than just a job. Here’s what’s currently in place:

•  35-hour work week (9:00–17:00)
•  25 days’ holiday + bank holidays + extra days with tenure
•  Birthday day off
• 2 paid volunteering days per year
•  £750+VAT annual training budget
•  Private pension scheme with True Potential
•  Health cash plan (covers dental, physio, prescriptions, etc.)
•  Access to counselling and wellbeing support via our Employee Assistance Programme
•  Enhanced maternity and paternity pay
•  Referral bonus: earn up to £1,500
•  Monthly employee awards with voucher prizes
•  Regular socials and team away days
•  Travel opportunities to events
•  Sabbatical option after 4+ years

Open Roles
Ready to take the next step?