Consumer behavior: Digital wallets, fraud, and the future of how the UK pays

The Payments Association’s Insights video explores the findings of The Payments Association’s Consumer Behaviour 2026 report, from digital wallets and fraud exposure to loyalty schemes and account-to-account payments.

James Hurren is joined by Steven Bisoffi (Revolut), Darren Wood (ACI Worldwide), and Mark O’Keefe (Optima Consultancy) to discuss changing consumer expectations, security, and the future of consumer payments.