Together, we can make a Difference
Regulatory
The Regulatory Working Group has the specific purpose to engage with regulatory bodies to promote and champion the regulatory concerns of members of The Payments Association, and drive change towards the development of a fairer regulatory landscape for payments companies.
Featured: Payments Regulation Roadmap Q2 2026
The Payments Association’s payments regulation roadmap for Q2 2026 offers a forward-looking view of the legislation and consultations that will shape the compliance landscape.
Q2 2026 brings key regulatory deadlines into force, including updated Financial Conduct Authority safeguarding rules, payment account termination requirements, and ISO 20022 timelines for CHAPS and RTGS. BNPL, stablecoins, and Competition and Markets Authority oversight of agentic AI signal further expansion beyond traditional payments.
This roadmap highlights the key reforms, timelines, and compliance risks that payments leaders must navigate to stay ahead in an increasingly complex regulatory landscape.
Why should I join a working group?
The Payments Association’s working groups are comprised of industry experts from across the payments chain, who share the mission of driving industry change to shape the future payments landscape and improve the industry on behalf of members of the association.
Being a member of one of The Payments Association’s working groups comes with a host of benefits:
- You will get exclusive access to meetings with industry experts.
- The opportunity to build your network with the leading figures from across the payments industry.
- Invites to exclusive events from The Payments Association, like the Working Group AGM at the annual PAY360 conference.
- The opportunity to actively help deliver the Working Group outputs.
In addition, committee members will receive:
- An invitation to an annual in-person meeting and lunch.
- The opportunity to feature your headshot and company logo on selected outputs and our website.
- The opportunity to contribute and network in our monthly meetings.
All working group members are representatives of organisations with The Payments Association membership.
Introducing the Regulatory Working Group...
Strategy and approach
Our mission
“The Regulatory Working Group champions an environment that cements the UK’s status as a global leader in payment innovation, ensuring it remains one of the best destinations in the world to start, scale, and grow a payments business. By proactively engaging with regulatory bodies, we advocate for proportionate, innovation-ready policies and smart regulation, balancing consumer protection with the responsible risk-taking necessary to drive sector growth. We act as a collaborative hub for members to exchange strategic insights, lead industry consultations, and directly influence the regulatory agenda to meet the evolving needs of The Payments Association community.”
Team members
Abi Twist
Alison Donnelly
Ben Arram
Brett Carr
Conrad Chaves
Dennis Cheng
Harry Millerchip
James Borley
Karen Allan
Kevin Flood
Mark Simpson
Max Savoie
Mitch Trehan
Nicholas Webb
Nilixa Devlukia
Olivia Murphy
Richard Creed
Robert Courtneidge
Robin Bwalya
Rose Prasad
Teresa Connors
Tiana Raviranjan
Vijay Ray
Viktoria Shevchenko
Willem Wellinghoff
Yalini Pathy
Zakir Karim
Zakiyah Martinez
Members involved
Outputs
Operational resilience ensures firms can withstand disruptions like cyberattacks or supply chain failures, safeguarding critical services and consumer trust.
The significant disruption caused by the recent CrowdStrike failings has brought operational resilience to the forefront of the payments industry’s attention. How can firms prepare for similarly destabilising events to avoid operational breakdown?
Our latest report “Get Ready for the FCA’s Consumer Duty Rules: What You Need to Know” includes a conversation between Alison Donnelly, Director, fscom and Gaurav Gaur, Head of Commercial Payments Products, NatWest.
Here two leading forces in finance have come together to guide the industry to achieving that outcome. Together, Donnelly and Gaur outline the full face of the Consumer Duty, including invaluable insights into how firms can champion customer needs, offer fair value, and ultimately, abide by the FCA’s latest standards for consumer protection.
As noted in their letter earlier this year, good safeguarding practice in payment and e-money institutions continues to be a source of concern for the FCA. The legislation is not new, but variation in interpretation of not only the initial the requirements but what actions to take when an issue arises is a risk to both the industry and to customers.
The Financial Conduct Authority (FCA) intends to improve the complaints reporting process for financial firms. The changes will enhance consumer protection, regulatory compliance, and operational efficiency for financial firms.
The FCA will engage with industry stakeholders throughout 2024, test proposed changes, and potentially implement more frequent and granular reporting to better address issues.
Explore the latest in payments regulation through our podcasts and video interviews.
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Interested in joining our Regulatory Working Group?
Please fill out the form to indicate your interest in receiving more information about The Payments Association’s Regulatory Working Group. A member of our Project Team will be in touch with you shortly.
