Future of Payments
January 22, 2025
In this article, IP Integration looks at why we buy Workforce Management (WFM) systems. We want them to take various inputs such as expected contact volumes, Average Handle Times (AHT), shrinkage and desired service level targets, combine these with employee availability and skill levels and output optimised schedules to meet customer demand. Read the rest of the article here here
The Payments Association
St Clement’s House
27 Clements Lane
London EC4N 7AE
© Copyright 2024 The Payments Association. All Rights Reserved. The Payments Association is the trading name of Emerging Payments Ventures Limited.
Emerging Ventures Limited t/a The Payments Association; Registered in England and Wales, Company Number 06672728; VAT no. 938829859; Registered office address St. Clement’s House, 27 Clements Lane, London, England, EC4N 7AE.
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