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IP Integration – the importance of being actual

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IP Integration – the importance of being actual

In this article, IP Integration looks at why we buy Workforce Management (WFM) systems. We want them to take various inputs such as expected contact volumes, Average Handle Times (AHT), shrinkage and desired service level targets, combine these with employee availability and skill levels and output optimised schedules to meet customer demand. Read the rest of the article here here

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