Payment Technology Has Moved from the Back Office to the Boardroom
The payment revolution is here, transforming how businesses drive growth, enhance customer experience, and gain a competitive edge. According to PXP’s comprehensive research, 64% of merchants now view payment technology as a strategic growth enabler, far beyond its traditional role as a simple operational tool. Download the research here to find out more.
The business payment landscape is undergoing its most significant transformation in decades. Payment technology has evolved into a strategic differentiator, influencing almost every operational function. It’s no longer just about processing transactions—modern payment systems now power business expansion, foster innovation, and strengthen customer relationships.
Research conducted by PXP, in partnership with Censuswide, surveyed 250 payment decision-makers across the UK and US. The study reveals a dramatic shift in how businesses prioritise and utilise payment systems, reflecting changing expectations and new opportunities.
Key Insights from the Research
- Security and Fraud Prevention: Thirty-six per cent of businesses identified advanced security and fraud prevention as their top priority when choosing payment partners.
- Reliability During Peak Periods: Twenty-eight per cent stressed that system reliability is crucial for maintaining operations, particularly during peak demand periods.
- Revenue Creation Through Payments: Over half of the surveyed merchants (51%) use payment systems to create new revenue streams and monetise payment capabilities.
Approaches Across Business Models
The research highlights how priorities vary according to business type:
- Brick-and-Mortar – System stability is essential, with 37% noting reliability as their main concern.
- Omnichannel – Protecting customer transactions across multiple platforms is a priority for 35% of hybrid-model businesses.
- E-commerce – These businesses are leading in international expansion, with significant resources invested in cross-border payment solutions.
Why Download the Report?
This isn’t your standard industry summary packed with generic statistics. PXP’s whitepaper, The Future of Business Payments: 2025 Technology Transformation, delivers actionable insights to help businesses harness payment technology as a tool for growth. Here’s what it covers:
- Tailored strategies for enterprise, mid-market, and small businesses
- How different business models, such as e-commerce and brick-and-mortar, are tackling payment transformation
- Key merchant priorities when selecting payment partners
- Real-world examples of businesses generating new revenue streams through innovative payment solutions
Are you ready to discover how payment technology can revolutionise your business strategy? Download the full whitepaper for in-depth insights, strategic recommendations, and emerging trends that are shaping the future of payments.
About PXP
PXP is a tech platform that makes commerce simpler, better, and more connected. With just one connection to PXP, merchants can unlock a world of commerce across online, mobile, and point-of-sale channels. Powered by a suite of financial services, multiple acquiring connections – including an in-house acquiring licence – and diverse alternative payment methods, PXP processes over €30 billion annually through our unified gateway. Connect once to our global commerce ecosystem to supercharge your growth by unifying payments, streamlining operations, and getting access endless opportunities. Learn more about the PXP family of companies at: http://pxp.io/ or visit the PXP blog.
