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Inclusion

The Inclusion Working Group has the specific purpose to inform and collaborate with government, regulators and third sector bodies, providing clarity on innovations and solutions in payments that can reduce financial exclusion and the poverty premium. It seeks to achieve this by collaborating with industry bodies, developing thought-leadership campaigns, and informing regulatory and legislative decisions.

Featured report: Unlocking growth through digital payments innovation: the economic impact of inclusion

Research by FCA’s Financial Lives: 2024 Survey found that in the two years prior to 2022, 23% of UK adults struggled to access a financial product or service. Whilst there has been progress since then, with the percentage of unbanked adults in the UK dropping from 2.5% in 2017 to 1.6% in 2024, there is still much more that must be done. 

Within the 1.6% of unbanked adults, 4% hail from the most deprived areas of the UK (2.5x the UK average) and 8% from among unemployed adults (5x the UK average). It’s time to turn our attention to those who have fallen through the cracks – a goal that has been recognised at a government level, evidenced through the development of a Financial Inclusion Committee, and the pending National Financial Inclusion Strategy.

In this report – Unlocking growth through digital payments innovation: the economic impact of inclusion –from The Payments Association’s Financial Inclusion Working Group, we spotlight some of the innovative solutions that have helped to bring more people into the fold of mainstream finances, boosting spending and general consumer wellbeing.

If the UK is serious about building inclusive growth, financial inclusion must be at the heart of its agenda, and innovation is key.

Digital showcase: Unlocking growth through innovation

The Payments Association’s Financial Inclusion Working Group, recently held our first-ever inclusion showcase in the House of Commons, hosted by David Burton-Sampson MP. The showcase provided a platform for organisations to spotlight their innovative products and services that support financial inclusion across the UK. 
 
The event opened with speeches from David Burton-Sampson MP, Victoria Cleland, chief cashier and executive director, payments at the Bank of England, Pooja Bhachu, commissioner, Financial Inclusion Commission, and director, public policy, UK & Ireland, Mastercard, and was attended by a host of key industry stakeholders, regulators and policymakers.
 
Our exhibitors demonstrated how they aim to improve financial inclusion and that facilitating access to financial services to more unbanked or underbanked consumers ultimately unlocks UK economic growth. 

Why should I join a working group?

The Payments Association’s working groups are comprised of industry experts from across the payments chain, who share the mission of driving industry change to shape the future payments landscape and improve the industry on behalf of members of the association


Being a member of one of The Payments Association’s working groups comes with a host of benefits:

  • You will get exclusive access to meetings with industry experts.
  • The opportunity to build your network with the leading figures from across the payments industry.
  • Invites to exclusive events from The Payments Association, like the Working Group AGM at the annual PAY360 conference.
  • The opportunity to actively help deliver the Working Group outputs.


In addition, committee members will receive:

  • An invitation to an annual in-person meeting and lunch.
  • The opportunity to feature your headshot and company logo on selected outputs and our website.
  • The opportunity to contribute and network in our monthly meetings.


All working group members are representatives of organisations with The Payments Association membership.

Strategy and approach

Team members

Danai Ngangira

Optimus Cards
Chief Compliance Officer
James Turner

James Turner

Travers Smith
Knowledge Counsel | Financial Services and Markets
Kat Cloud headshot

Kat Cloud

Sumsub
Head of Government Relations
Kellie Youles headshot

Kellie Youles

Segpay
Head of Risk & Deputy MLRO UK

Kit Yarker

EML Payments
Chief Operating Officer
Nick Quin, Link, headshot

Nick Quin

Link
Chief Corporate Affairs Officer

Noyan Nihat

Cardaq
Director, Inclusion Working Group Mentor
Sarah Hunnings headshot

Sarah Hunnings

Bluetrain
Chief Operating Officer
Sean Tyrer headshot

Sean Tyrer

Money Carer
CEO

Shaun May

NatWest
Director, Strategy, Sustainability and Innovation

Simon Thomas

allpay
Head of Financial Services

Members involved

Outputs

The FCA estimates that 12.9 million UK adults have low financial resilience – that’s one in every four. With millions struggling to make ends meet, community finance options are an increasingly important consideration, but are often neglected in conversations around financial inclusion.

Our community finance project explores how community finance should be redefined to make it more inclusive, accessible, and fit for purpose to tackle today’s financial exclusion. challenges. 

How we harness payments innovation to help long underserved individuals to build their financial capabilities, resiliency and long-term financial security, has never been more important. The working group launched an initiative exploring the potential for payments and broader fintech innovation to help mitigate the impact of rising cost of living including an industry-leading report delivered to MPs at a Parliamentary Breakfast.

The Inclusion Working Group has explored numerous ways in which financial inclusion can be aided by innovative technology. They have produced a whitepaper that investigates how fintech innovation is increasing access to affordable credit and tackling financial exclusion. Additionally, they have created a series of blogs from a series of interviews with fintech experts, to explore how crypto helps aid Financial Inclusion. 

In our latest podcast, join Gurminder Bhagrath, COO of Plane Saver Credit Union, Karen Elliott, Professor in Finance & FinTech at The University of Birmingham, and Shaun May, Director, Strategy, Sustainability and Innovation, Coutts, and Inclusion Working Group member, as they delve into the challenges and opportunities in community finance.

Previously, Josh Berle (Mastercard), Frederick Rugginz (JP Morgan), Kit Yarker (PPS) and Charles Radclyffe (EthicsGrade), discussed how sustainability can be feasible in fintech companies.

January 2025

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