I remember a conference almost a year ago. Bitcoin (and other cryptocurrencies) had started its major run; everyone was excited. In the panel discussions, the bitcoin proponents were talking about

Improving the customer experience in banking is simpler than banks think. Brian McLaughlin, Chief Experience Officer at Bottomline Technologies, on improving the customer experience.

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In the last three or four years, social media (SM) giants such as Facebook, Twitter, and Snapchat have harnessed high levels of user trust and engagement to tap into the growing SM

According to Peter Hazou, Director of Development for Microsoft’s World Wide Financial Services Industry Group, the industry is at a pivotal moment and the success of financial services organizations “depends on how

David Parker from Polymath Consultancy joins Robert and Suresh for the 2nd episode of Fintech Unplugged, Series 5. Find out what David’s views are on cryptocurrencies and if we should

A new generation of bank customers is bypassing physical branches and banking via the web almost entirely in favor of completing transactions and accessing services from their mobile devices. Read

Keith Briscoe discusses the chargeback problem, outlines some truly astounding chargeback stories (hackers aren’t the only fraudsters), and explains Ethoca’s role in this space, in episode 85 of the Payments on