Payments are shaping customer choice. While retailers invest in wallets, BNPL and AI, few believe their systems and governance are future-ready.
Payments are no longer just the final step, they’re shaping customer choice.
Our latest Retail Agility: The Future of Payments report shows a sector moving fast, but not always evenly:
- 50% of retailers are prioritising digital wallets
- 45% are investing in BNPL, despite growing regulatory scrutiny
- 49% are already exploring agentic AI
- Yet only 15% feel their systems and contracts are future‑ready
The message is clear: innovation is accelerating, but governance, legal readiness, and operational resilience need to catch up.
Firms that get this balance right will lead the next phase of payments transformation.
Are you ready for what comes next?
