In this article, IP Integration looks at why we buy Workforce Management (WFM) systems. We want them to take various inputs such as expected contact volumes, Average Handle Times (AHT),
Thomson Reuters has joined financial innovation firm R3’s partnership to design and apply distributed and shared ledger-inspired technologies to global financial markets. As a leading source of news and information
The Department of Economic Development has issued a consultation paper on a range of proposals to grow the Island’s workforce. The ‘Proposals to Accelerate Economic Growth’ consultation is open until
Transaction Network Services (TNS) has launched a dual diverse network for its dial payments traffic, giving acquirers full redundancy and fail over capabilities through one supplier relationship. The service, which
Bacs Payment Schemes Limited (Bacs), the organisation which owns and operates the UK’s Current Account Switch Service, has welcomed the publication of the Competition and Market Authority’s (CMA) final report
Compass Plus, an international provider of retail banking and electronic payments software for processors and financial institutions, has announced that Mutual Trust Bank Ltd (MTB), one of the top five
In an important industry milestone, Mastercard has become the first network to deliver all-digital payment service in-app, online and now contactless with Masterpass through the new Masterpass global digital payment
Travelport, a leading travel commerce platform, has announced an exciting new distribution agreement with Airtrain, Brisbane’s leading airport transport service which connects Brisbane Airport to Brisbane City and Gold Coast
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