Loading Events
  • This event has passed.

Project Regulator – Navigating the FCA’s Consumer Duty: Online workshop

March 13, 2023 @ 11:00 am - 12:00 pm

The FCA’s Consumer Duty rules set higher and clearer standards of consumer protection across financial services and require firms to act to deliver good outcomes for customers.

The Project Regulator team has been working to better understand the FCA rules, in the context of the payments sector, to assist the wider Payments Association membership in understanding the implications and impact of proposals due to come into force later this year.

We are keen to provide a confidential forum for those involved in Consumer Duty implementation in member firms to discuss the practicalities and complexities with peers and member advisors, to share knowledge and potential solutions.

To cater for both those who’d prefer to engage in person and those who prefer remote engagement we have two options led by the following speakers:


1. Alison Donnelly, Project Regulator Lead and Director – fscom
2. Max Savoie, Partner – Sidley Austin
3. Teresa Connors, Client Director – Payment Matters

Part one: In-person meet-up:
• Tuesday 7th March
• 5pm – 6pm GMT (Followed by PA@TheCity from 6 pm – 9 pm GMT)
• Balls Brothers Austin Friars, 10-11 Austin Friars, London, EC2N 2HG
• Limited numbers – first come first served (Closing 2nd March)

Part two: Virtual Workshop:
• Monday 13th March
• 11am – 12 pm GMT
• Online
• Limited numbers – first come first served (Closing 9th March)

Attendance for both parts is on a first come first serve basis. The proposed rules will impact teams across your organisation and we recommend these sessions for those who are looking at the consumer duty as part of their job scope, or who will be impacted at a service level. This could be those in a payments, sales, marketing, product, operations, legal or compliance and those that sit at a C-Suite level.


March 13, 2023
11:00 am - 12:00 pm


This is a members only event

Please sign-in to your account to continue.


Merchant Community Membership

Are you a member of The Payments Association?

Member benefits include free tickets, discounts to more tickets, elevated brand visibility and more. Sign in to book tickets and find out more.


Log in to access complimentary passes or discounts and access exclusive content as part of your membership. An auto-login link will be sent directly to your email.

Having trouble signing?

We use an auto-login link to ensure optimum security for your members hub. Simply enter your professional work e-mail address into the input area and you’ll receive a link to directly access your account.

First things first

Have you set up your Member account yet? If not, click here to do so.

Still not receiving your auto-login link?

Instead of using passwords, we e-mail you a link to log in to the site. This allows us to automatically verify you and apply member benefits based on your e-mail domain name.

Please click the button below which relates to the issue you’re having.

I didn't receive an e-mail

Tip: Check your spam

Sometimes our e-mails end up in spam. Make sure to check your spam folder for e-mails from The Payments Association

Tip: Check “other” tabs

Most modern e-mail clients now separate e-mails into different tabs. For example, Outlook has an “Other” tab, and Gmail has tabs for different types of e-mails, such as promotional.

Tip: Click the link within 60 minutes

For security reasons the link will expire after 60 minutes. Try submitting the login form again and wait a few seconds for the e-mail to arrive.

Tip: Only click once

The link will only work one time – once it’s been clicked, the link won’t log you in again. Instead, you’ll need to go back to the login screen and generate a new link.

Tip: Delete old login e-mails

Make sure you’re clicking the link on the most recent e-mail that’s been sent to you. We recommend deleting the e-mail once you’ve clicked the link.

Tip: Check your security policies

Some security systems will automatically click on links in e-mails to check for phishing, malware, viruses and other malicious threats. If these have been clicked, it won’t work when you try to click on the link.

Need to change your e-mail address?

For security reasons, e-mail address changes can only be complete by your Member Engagement Manager. Please contact the team directly for further help.

Still got a question?