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Project Inclusion, at the The Payments Association, wanted to ask how well financial services work for the youngest and oldest age groups, where risk of exclusion might reasonably be expected to be at its greatest. This report will shed light on service design and usability, lesser known but important use cases, customer motivation, and convey the essence of what financial inclusion services should be about– accessibility, choice, value for money, and no compromise on service quality.
The Payments Association
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© Copyright 2024 The Payments Association. All Rights Reserved. The Payments Association is the trading name of Emerging Payments Ventures Limited.
Emerging Ventures Limited t/a The Payments Association; Registered in England and Wales, Company Number 06672728; VAT no. 938829859; Registered office address St. Clement’s House, 27 Clements Lane, London, England, EC4N 7AE.
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