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NatWest – Tensions in today’s payments market may pose challenges – but they’re also spurring innovation

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Rapid digital innovation. New models. New markets. Competitors becoming partners. Value chains simultaneously disintermediating and integrating. As Europe’s most senior payments and transaction banking professionals gather in Stockholm for EBAday 2019, they’re in an industry that’s been transformed almost beyond recognition in a few short years.

As a result, there’s never been a more exciting time to be in payments. No longer is it regarded as back-office ‘plumbing’. Payments has moved decisively and permanently into the front office—and it’s now playing a pivotal role in responding to changing customer expectations, demands and behaviors, through technologies as advanced as those used anywhere in the enterprise.

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