Contis – ‘Innovate or die’; time is running out for high street banks shows new research

Share this post

The slow rise of the ‘challenger’; trust in high street banks is twice that of challenger banks

London, UK, 30th May, 2019 – A quarter of the UK (25%) believe the high street bank will be ‘dead’ in five years, according to new research conducted by Contis, the banking and payments solution provider. And 40 per cent of millennials (aged 25-44) believe that the high street bank is dead right now or will be within five years. But the cry for innovation is loud and clear; 68 per cent of consumers demand access to the same level of digital services that challenger banks are providing.

The research, independently conducted with over 2,000 consumers, shows that high-street banks still have a legacy of trust that can buy them time vs the new challenger banks; 60 per cent of consumers researched trust high street banks vs only 30 per cent trusting the challengers. Yet these challengers are clearly leading the way on changing banking behaviors: 22 per cent of consumers would like to manage money entirely digitally, in apps or online, and nearly a third want to use digital payment methods for everything that they can (31%). But despite high levels of trust in established banking providers, fifty per cent would still consider switching.

With speculation that large technology brands may move into the banking and payments market, recently highlighted by Apple’s ‘Apple Card’ launching in the US this summer, and Facebook’s announcement to launch ‘GlobalCoin’ in 2020, consumers do not yet trust Silicon Valley brands to provide banking services; those not trusting the idea outnumbered those welcoming it by 48 to 33 per cent. Surprisingly only half (54%) of the Millennial generation felt some positivity towards it.

Flavia Alzetta, CEO of Contis, explained, “There is a legacy of trust for established high street banks, but our research shows that time is running out. Established banks need to quickly embrace the innovations pioneered by challenger banks who are fast changing the expectations of consumers. The winners will be the companies who listen to customers and deliver choice. High Street banks need to listen & innovate, or die, and time is of the essence.”

“Contis believes the way forward for traditional banks is increasingly in partnership with nimble FinTechs who are not constrained by legacy technology, systems, infrastructure or culture. Open banking has enabled new customer-centric businesses to develop new features and technology, powered by APIs for quick legacy-free integration.”

Contis has a proven track-record of providing established, financial services brands with the payments solution they need, using its robust, secure, highly configurable and fully API-enabled white-label platform as a ‘one-stop shop’ solution. Contis has the licenses and certification to operate across the EEA on SPayments Association and UK banking and payments ‘rails’.

The data behind this analysis comes from a survey of over 2,000 consumers produced independently for Contis, by Censuswide, a market research consultancy. The research was conducted between 3rd – 7th May 2019. The insights come ahead of Money20/20, the largest FinTech conference in Europe, where Contis is exhibiting.


For further information

Please contact Marlin PR for Contis on T: +44 207 932 5580

About the research

The consumer banking habits research was conducted by Censuswide, an independent market research consultancy, who abide by and employ members of the Market Research Society, which is based on the ESOMAR principles. The research for Contis was carried out between 03.05.2019 and 07.05.2019 using a UK representative sample of 2038 general respondents via an online questionnaire.

About Contis

Contis is a leading provider of award-winning, end-to-end, banking, payments and processing solutions. Founded in 2008 by Peter Cox, Contis’ proprietary, scalable platform manages both bank and Visa payments in real time. Contis is one of the FT1000: Europe’s Fastest Growing Companies 2018 and 2019, also joined the 2018 Sunday Times Tech Track 100 Fastest Growing private technology companies. Contis has offices in the UK, Europe and India providing modular banking solutions to Fintech’s, Major brands and banks providing white-label banking products and offering full current account capability. Contis benefits from a full European license suite, including FCA eMoney License covering the EEA, agency banking in the UK, SPayments Association banking, is a Principal Visa member with sponsorship capability and a Visa Fintech partner.

Contis @Money20/20 Europe

Contis is a Star Sponsor of Money20/20 Europe taking place in Amsterdam 3rd to 5th June and will be at stand K10 to share its new dynamic Configurator tool. The Configurator allows users to navigate its banking and payments platform to help clients identify the right solution for their needs.

Money 2020 Europe is at the RAI, Amsterdam, on 3-5th June 2019. Discover more here:

Move below quote and added to quote – more likely to get published if opinion is presented as quote.

More To Explore


Are you a member of The Payments Association?

Member benefits include free tickets, discounts to more tickets, elevated brand visibility and more. Sign in to book tickets and find out more.


Log in to access complimentary passes or discounts and access exclusive content as part of your membership. An auto-login link will be sent directly to your email.

Having trouble signing?

We use an auto-login link to ensure optimum security for your members hub. Simply enter your professional work e-mail address into the input area and you’ll receive a link to directly access your account.

First things first

Have you set up your Member account yet? If not, click here to do so.

Still not receiving your auto-login link?

Instead of using passwords, we e-mail you a link to log in to the site. This allows us to automatically verify you and apply member benefits based on your e-mail domain name.

Please click the button below which relates to the issue you’re having.

I didn't receive an e-mail

Tip: Check your spam

Sometimes our e-mails end up in spam. Make sure to check your spam folder for e-mails from The Payments Association

Tip: Check “other” tabs

Most modern e-mail clients now separate e-mails into different tabs. For example, Outlook has an “Other” tab, and Gmail has tabs for different types of e-mails, such as promotional.

Tip: Click the link within 60 minutes

For security reasons the link will expire after 60 minutes. Try submitting the login form again and wait a few seconds for the e-mail to arrive.

Tip: Only click once

The link will only work one time – once it’s been clicked, the link won’t log you in again. Instead, you’ll need to go back to the login screen and generate a new link.

Tip: Delete old login e-mails

Make sure you’re clicking the link on the most recent e-mail that’s been sent to you. We recommend deleting the e-mail once you’ve clicked the link.

Tip: Check your security policies

Some security systems will automatically click on links in e-mails to check for phishing, malware, viruses and other malicious threats. If these have been clicked, it won’t work when you try to click on the link.

Need to change your e-mail address?

For security reasons, e-mail address changes can only be complete by your Member Engagement Manager. Please contact the team directly for further help.

Still got a question?