Online fraud is a growing scourge in the payments space, but biometrics-based security tools can help companies fight back – and customers are paying attention.
These are the key findings of Veriff’s Fraud Index 2024, a survey of 1,000 consumers from across the US and the EU that gathered diverse viewpoints across age groups, nationalities and genders.
Three major trends emerged from the survey:
More and more online consumers are directly impacted by the rise of payment fraud. The survey shows that almost half of respondents – 47.8% – encountered such criminality in the 12 months from January 2023.
These results tally with the Veriff Identity Fraud Report 2024. That report, based on our in-house data, showed a 54% rise in overall attempted fraud between 2022 and 2023 for payments platforms.
Customers today will scrutinize a payment provider’s track record on fraud before using its services. It’s a huge priority, with 75% of respondents saying they check in on a company’s performance in fraud prevention.
Robust fraud prevention tools aren’t just nice to have – they’re now a key differentiator in the battle to build business. Our survey shows that consumers are willing to accept the time and effort needed to achieve cutting-edge security, with 64.1% indicating acceptance of a longer sign-up process involving using an ID document and a selfie.
Passwords have long dominated the online security domain in the payments space. However, customers no longer see this method as being robust enough, and they are now looking elsewhere. Invariably, the path leads to biometrics.
Our survey found that 38.5% of respondents viewed facial recognition/biometrics as the most secure method of logging into an online service. This proportion was higher than the combined result for two longstanding approaches: one-time codes (20.5%) and passwords (14.1%).
Most respondents (60.5%) also expressed comfort with using facial recognition to access their accounts online; similarly, over half (51.6%) would be happy using IDs and selfies to confirm their identities when onboarding or logging back into a payments platform.
Building security and boosting business for payments providers
These results paint a clear picture. “In an increasingly dangerous online world, consumers pay careful attention to a provider’s track record in preventing fraud,” says Ira Bondar, Senior Fraud Group Manager at Veriff, “and they’re happy to embrace emerging security techniques like biometrics.”
At Veriff, we understand the security advantages of biometrics. The technology is key to our identity verification (IDV) tools, offering a crucial mix of convenience and security.
Built on a database of more than 11,500 document specimens from over 230 nations, our approach offers speed, convenience, and reduced friction through four easy steps.
This can be completed on a device or platform of their choosing; Veriff supports iOS, Android, mobile web, and web SDK or API. Veriff guides users through the process, with our AI-based approach identifying document types automatically, reducing friction.
Our Assisted Image Capture tool immediately informs the user of any problems, helping them quickly correct them. We can detect liveness and realness without asking users to move unnaturally or follow complex instructions.
The data is securely sent to Veriff, and our AI-powered IDV makes a decision in minutes.
Through biometrics and AI, genuine users are onboarded faster. Your company can fight identity fraud while offering the perfect mix of security and accessibility.
For more data from the Veriff Fraud Index, download the report here.
Log in to access complimentary passes or discounts and access exclusive content as part of your membership. An auto-login link will be sent directly to your email.
We use an auto-login link to ensure optimum security for your members hub. Simply enter your professional work e-mail address into the input area and you’ll receive a link to directly access your account.
Instead of using passwords, we e-mail you a link to log in to the site. This allows us to automatically verify you and apply member benefits based on your e-mail domain name.
Please click the button below which relates to the issue you’re having.
Sometimes our e-mails end up in spam. Make sure to check your spam folder for e-mails from The Payments Association
Most modern e-mail clients now separate e-mails into different tabs. For example, Outlook has an “Other” tab, and Gmail has tabs for different types of e-mails, such as promotional.
For security reasons the link will expire after 60 minutes. Try submitting the login form again and wait a few seconds for the e-mail to arrive.
The link will only work one time – once it’s been clicked, the link won’t log you in again. Instead, you’ll need to go back to the login screen and generate a new link.
Make sure you’re clicking the link on the most recent e-mail that’s been sent to you. We recommend deleting the e-mail once you’ve clicked the link.
Some security systems will automatically click on links in e-mails to check for phishing, malware, viruses and other malicious threats. If these have been clicked, it won’t work when you try to click on the link.
For security reasons, e-mail address changes can only be complete by your Member Engagement Manager. Please contact the team directly for further help.
