Compass Plus survey finds millennials choose convenience over security

Share this post

A survey by Compass Plus, an international provider of retail banking and electronic payments software to processors and financial institutions, has revealed that while millennials rely heavily on their mobile phones, they consider them one of the least secure payment methods.

The results show that 93% of consumers under the age of 30 cannot imagine leaving the house without their phone and would rather forget their wallet than the all-important gadget. However, despite this reliance on the mobile device, an overwhelming majority (86% of respondents) believe the mobile is one of the least secure ways to make payments, alongside cheques and contactless cards. Interestingly, when asked what their primary way of paying would be in 10 years, nearly a quarter (22%) of millennials think they will be paying by phone – coming second to multiple methods (39%). The fact that millennials believe they will mainly be paying by mobile in 10 years, even though they consider it to be one of the least secure ways to pay, shows that the age group values convenience over security.

If we compare these results to the 2018 survey, it is noticeable that the millennial generation is still unsure about the security of mobile payments. In 2018, mobile was also voted the second least secure payment method, behind using multiple methods (44%) and almost a third of surveyed under 30s saw it as their primary payment method in 10 years’ time – although this number has dropped to 22% a year later.

Interestingly, the survey revealed a completely different perception of cash by those under the age of 30. Despite not seeing cash as a future of payments (with no respondents believing they would be using it as their primary payment method in 10 years), the younger consumers consider cash to be one of the most secure payment methods. It came 3rd after credit and debit cards with an impressive trust rating of 75% amongst millennials.

The continued reliance on cash is also reflected in millennials’ regular use of ATMs. Though not the largest age group to actively perform ATM transactions (57% of over 60s use ATMs weekly or more often), millennials still find themselves regularly making a trip to the nearest self-service terminal – almost 40% do it at least once a week.

Compass Plus has been undertaking research into consumer and industry expectations of the payments market since 2011, and this year’s survey took in the views of 200 consumers across the UK, who were asked to describe their current payment habits and how they think these may change in the future.

More To Explore


Are you a member of The Payments Association?

Member benefits include free tickets, discounts to more tickets, elevated brand visibility and more. Sign in to book tickets and find out more.


Log in to access complimentary passes or discounts and access exclusive content as part of your membership. An auto-login link will be sent directly to your email.

Having trouble signing?

We use an auto-login link to ensure optimum security for your members hub. Simply enter your professional work e-mail address into the input area and you’ll receive a link to directly access your account.

First things first

Have you set up your Member account yet? If not, click here to do so.

Still not receiving your auto-login link?

Instead of using passwords, we e-mail you a link to log in to the site. This allows us to automatically verify you and apply member benefits based on your e-mail domain name.

Please click the button below which relates to the issue you’re having.

I didn't receive an e-mail

Tip: Check your spam

Sometimes our e-mails end up in spam. Make sure to check your spam folder for e-mails from The Payments Association

Tip: Check “other” tabs

Most modern e-mail clients now separate e-mails into different tabs. For example, Outlook has an “Other” tab, and Gmail has tabs for different types of e-mails, such as promotional.

Tip: Click the link within 60 minutes

For security reasons the link will expire after 60 minutes. Try submitting the login form again and wait a few seconds for the e-mail to arrive.

Tip: Only click once

The link will only work one time – once it’s been clicked, the link won’t log you in again. Instead, you’ll need to go back to the login screen and generate a new link.

Tip: Delete old login e-mails

Make sure you’re clicking the link on the most recent e-mail that’s been sent to you. We recommend deleting the e-mail once you’ve clicked the link.

Tip: Check your security policies

Some security systems will automatically click on links in e-mails to check for phishing, malware, viruses and other malicious threats. If these have been clicked, it won’t work when you try to click on the link.

Need to change your e-mail address?

For security reasons, e-mail address changes can only be complete by your Member Engagement Manager. Please contact the team directly for further help.

Still got a question?