Banking is facing an existential crisis with two main options for the outcome. On the one hand, the retail banks could become profitable utilities supplying a universal service; on the other, they have the opportunity to reinvent themselves as the partners for customers’ life needs; identifying banking and related services at the right time to help their customers in their lives.
Over the Spring of 2020, Manifesto interviewed over 50 industry experts to understand how they are handling the well-documented changes and disruptions in retail banking. These interviews, coupled with our knowledge and experience within Financial Services, were used to establish a robust approach to re-imagine the value exchange between financial services providers and their customers.
