Advisory Board Nominees 2025

Alan Verschoyle-King

Head - Payments Practice
Projective Group

I have been directly involved in the payments industry for over 35 years, holding senior leadership positions with a number of leading global payments banks such Barclays, BNY, Citi and MUFG, and with leading fintechs and payment providers such as Convera, Freemarket and RTGS.global. I am currently the Head of the Payments Practice for a major consulting firm, Projective Group, and throughout my career have been responsible for helping to formulate and implement strategic change in response to key payments industry developments – both on behalf of my own organisation and on behalf of its clients. My specific payments leadership roles have included positions such as Chief Commercial Officer, Global Head of Payments Product & Strategy, Regional Payments & Cash Mangement Business Head and Global Risk & Compliance Head, with those roles having been based in London, Amsterdam, Frankfurt and New York. Alongside my core position responsibilities, I have for many years been viewed as a leading contributor to payments industry thought leadership through my frequent participation as a speaker, panellist and/or facilitator at key industry events such as PAY360, EBADay, SIBOS, AFP and Felaban. I am a previous Board member of a number of payments organisations including the PSR. I am a strong proponent of the important industry work done by the Payments Association, perhaps especially in the area of member support and education, and believe I have the knowledge, experience and network necessary to be able to immediately add value to the Association’s valuable payments industry activities.

The Payments Association – as with all such industry bodies, payments focussed or otherwise – has as its key challenge the need to demonstrate that it can effectively harness the collective expertise of its members and of its own staff to be a force for positive change. The nature of the Association’s ‘voice’ in the industry should at all times be distinctive, impactful and clearly representing the majority view of its members (be those Leaders, Members or Scale-Ups). As the speed of change and transformation in our industry continues to increase, the Association will become ever more challenged to demonstrate that it is being inclusive in its approach and that its membership continues to reflect the evolving payments ecosystem and its increasingly multiparty value chain. The Association must provide a ‘safe space’ for debate, the positioning of new thinking and ideas, the sharing of best practices, and the potential for cross-industry collaboration – and at the same time continuing to actively support its members in the execution of their business development plans, which are of course the means by which they earn the right to continue to participate in the payments ecosystem. To date, the Association has generally balanced these competing challenges effectively, but to continue to demonstrate relevance and therefore be able to attract the key emerging industry players to join its ranks, it will need to prove its ongoing agility, versatility and validity in the rapidly-changing payments ecosystem.

As mentioned, I would bring deep payments subject matter expertise to the Advisory Board, gained over almost four decades in this industry working with both well-established market-leading firms and emerging rapidly-developing firms. I am an acknowledged thought leader in the payments and transaction banking areas, and as a result of the various senior leadership positions I have held I am deeply networked across the payments industry. I have an inclusive and team-oriented operating style, and have the emotional intelligence to be very comfortable representing the organisations for whom I am a Board member or C-suite Advisor in public forums and at industry events. Finally, and hopefully not to be underestimated, I believe my network of contacts would consider me to be a pleasant person they enjoy spending time with, and I would suggest that to ensure maximum impact the Association’s Advisory Board should be overflowing with members who exhibit that persona!

Ali Erhat Nalbant

CEO, Co-Founder
Arf

The Payments Association is uniquely positioned to unite policymakers, regulators, banks, and innovators around a shared vision of the UK as the world’s leading payments hub. My work sits precisely at that intersection. As founder and CEO of Arf, a Swiss-regulated liquidity and settlement platform, I have built one of the most tangible deployments of stablecoin-enabled, real-time liquidity for cross-border payments. Our solutions reduce pre-funding, deliver same-day settlement across corridors, and strengthen transparency and controls for licensed financial institutions.

I want to join the Advisory Board to bring an operator’s lens to three priorities: (1) shaping a proportionate, risk-based regime for fiat-backed stablecoins and tokenised finance;(2) improving cross-border interoperability and liquidity access for non-bank financial institutions; and (3) strengthening resilience, fraud controls, and data-sharing without stifling innovation.

I have actively engaged with UK industry bodies and working groups on digital currencies and regulation. I can help translate policy into workable industry standards, particularly around reserve segregation, prudential expectations, safeguarding, disclosures, and consumer protection. My global experience deploying solutions across the US, UK, EU, UAE, Singapore, Hong Kong and Turkiye provides perspective on how the UK can stay internationally aligned while maintaining competitiveness.

Ultimately, I want to support the Association in accelerating safe adoption of programmable, instant settlement, broadening access to liquidity for responsible firms, and consolidating the UK’s leadership in next-generation financial infrastructure.

1) Implementing the UK’s stablecoin and cryptoasset regime: Clear industry guidance is needed as new rules on fiat‑backed stablecoins, custody, and systemic payment systems take effect. The Association can help members interpret requirements and coordinate responses so regulation fosters innovation while protecting consumers.

2) Cross‑border interoperability and liquidity access: Fragmented rails and inconsistent corridor‑level compliance raise costs and settlement delays. The Association should push for standards in messaging, finality, and liquidity orchestration – including real‑time, audit‑ready models with reduced pre-funding.

3) Operational resilience and financial crime: With instant payments scaling, firms must meet higher expectations in cyber risk, third-party oversight, and fraud detection. The Association can provide shared templates and playbooks aligned with UK standards to help members meet these obligations efficiently.

4) Talent and capability building: The skills gap in tokenisation, programmable money, and compliance technology is widening. The Association can expand training and collaborative labs that convert policy frameworks into production‑grade solutions.

1. Practical operator perspective and accomplishments: Built and scaled real-time stablecoin-enabled liquidity for licensed financial institutions, originating over $3 billion USD to date. Achievements include raising around $200 million USD in total, and leading partnerships with Circle, and major banks. Recognised with multiple Pay360 Awards, PayTech Awards, and FXC Intelligence listings, underscoring tangible industry impact.

2. PayFi vision: Co-leading the PayFi initiative to build a programmable financial infrastructure for receivables-backed liquidity, enabling T+0 settlements and tokenised finance adoption. This includes plans to establish a dedicated PayFi Lab in the UK as a hub for experimentation and collaboration with regulators, financial institutions, and innovators. The initiative aligns directly with the UK’s ambition to be a global leader in digital assets and real-world tokenisation.

3. Bridge-builder mindset: Proven track record of aligning fintech innovation with institutional and regulatory priorities.

4. Commitment to TPA’s mission: Active in regulation and digital currency dialogues, ready to contribute to working groups, thought leadership, and collective industry progress.

Alison Donnelly

Director and Head of Payments
FSCom

I am keen to play my part in contributing to the Advisory Board’s important work in setting the agenda for the future of payments and responding to industry challenges.

Over the past decade of fscom’s membership, I have served the Association as leader of the Regulatory Working Group, contributing to multiple conferences, webinars, publications and consultation responses bringing to the fore my in-depth knowledge of the regulatory environment as it intersects with operational realities for payment service providers.

It is this challenging reality that I would like to represent at the Advisory Board level; helping the sector to maintain its reputation as innovative, consumer-focused businesses in an increasingly complex, regulatory-burdened and commercially challenging environment.

While the sector is always at the forefront of identifying and capitalising on exciting opportunities, the heavy regulatory agenda and economic uncertainties anticipated in the next 1 – 3 years will be testing for many. The Payments Association must continue in its vital role of challenging over-zealous regulatory changes and bringing to light the positive role the government and regulatory authorities can play to facilitate the advancement of the payments industry.

Particular challenges include advocating for the sector in the face of:

– regulatory divergence as the EEA implements PSD3 and the UK repeals the PSD2 implementing legislation;- continued uncertainty about the regulatory approach to digital assets and stablecoins;and

– harnessing the opportunities presented by AI.

With a background as an e-money and payments policy specialist at the FCA, combined with my current advisory work with practitioners, I offer a unique dual perspective. This experience allows me to appreciate not only the expectations and requirements set by regulators, but also the practical pressures and realities faced by firms operating in the sector.

As Head of Payments at fscom, I am deeply involved in the analysis and interpretation of regulatory authorisations, safeguarding requirements, control frameworks, operational resilience, and the growing demands for stronger regulation. These responsibilities keep me at the forefront of industry developments and ensure my understanding remains both current and comprehensive.

My active participation with organisations such as the EWPN, APCC, and The Fintech Corridor has allowed me to engage regularly with regulators in the UK and across the EU. These interactions, alongside my work with industry peers, consultants, and fintech companies, enable me to foster collaboration, coordinate initiatives, and build connections across the payments ecosystem.

I am committed to constructive dialogue and believe in the value of peer collaboration to translate strategic intentions into tangible outcomes. My experience within policy forums, working groups, and as a public speaker at webinars and industry events such as those hosted by PAY360 demonstrates my focus on turning ideas into deliverables.

Additionally, I have actively championed diversity, equity, and inclusion, both within my own workplace and through broader industry initiatives. I firmly believe that a more inclusive payments industry is not only fairer, but also more innovative and better equipped to serve all participants.

Andrew Steadman

Chief Product Officer
SBS Software

Payments are a critical part of everyday life for consumers and businesses yet they are still not as easy and flexible as they should be. The market has a great opportunity to drive real change and yet still many legacy approaches hinder that change.
Perhaps it is the fear of the unknown or perceived increase in risk but the industry tends to move slowly in providing new payments option particularly when compared to other reghions.
I would ike to join. The Board to provide my input and then to influence how the UK can lead the way in payments innovation.

While card based payments continue to dominate alternative methods make more sense for many. Segments of society that cannot get a card are currently disadvantaged, business continue to face high costs through interchange, yet alternates exist. The Payments Association should be leading the way to drive change in how money is moved to remove restrictions and make it more flexible for those who need it.
Open banking mechanism provide a platform for innovation but still the adoption is only focused on a number of use cases rather than driving real innovative change. I think the Payments Association has a real role to play to define the future.

I lead the product portfolio for SBS and we are a critical provider for payments in a number of geographies. Combined with my experience in technology change in a number of geographies through my career with Fiserv, Accenture Software and Temenos. Also as a Gartner analyst I led the research agenda for payments during my tenure, advising companies across the globe how the changing payments landscape represented both opportunity and threats.

Ashwini Pandey

CEO
Copecto GmbH

Joining The Payments Association Advisory Board represents an opportunity to actively participate in shaping the future of the payments industry during a time of rapid transformation. I am motivated by the chance to engage with emerging trends, regulatory developments, and cross-border opportunities that will define the next decade of payments.

I am particularly passionate about advancing sustainability and responsible innovation within the payments ecosystem. Being part of the Advisory Board would allow me to collaborate with industry leaders, contribute to critical discussions, and help ensure that innovation remains inclusive and aligned with broader societal needs.

Through this role, I hope to both contribute to and learn from the diverse expertise within the board, fostering a payments landscape that is resilient, innovative, and sustainable.
Ultimately, I am driven by the opportunity to help guide the strategic direction of our industry. Through collaboration, critical dialogue, and shared vision, I believe the Advisory Board plays a pivotal role in fostering a payments ecosystem that is resilient, innovative, and aligned with broader societal goals.

The payments industry is undergoing profound change driven by technological innovation and societal shifts. In my view and particularly with a background in ESG integration, The Payments Association should prioritize the following challenges in the year ahead:

Sustainability and Environmental Responsibility:
Payments play a critical role in the global economy. The industry must minimize its ecological footprint and promote sustainable solutions. From biodegradable payment cards like the TIMBERCARD to green banking products and services that promote environmental responsibility. By doing so, the payments sector can position itself as a pioneer in driving positive environmental impact across the financial ecosystem. Moreover, these sustainable solutions should not be limited to a select group of clients but should be championed and made widely accessible across the entire payments sector.

Responding to Growing Consumer Demand for Sustainability:
Consumers increasingly expect financial institutions to demonstrate genuine commitment to social and environmental responsibility. According to Fintech Tables (2024), over 70% of consumers prefer to engage with financial institutions that prioritize sustainable practices. The payments industry must innovate and offer products aligned with these values, such as green financing options or eco-friendly payment cards made from sustainable materials. The Payments Association should support members in meeting this demand, helping build trust and long-term loyalty.

Ensuring Credibility and Transparency in Sustainability Efforts:
As sustainability becomes central to payment solutions, the industry faces increasing scrutiny over environmental claims. Regulators in the UK, US, and EU are introducing stricter rules to prevent misleading or exaggerated green claims. The Payments Association should prioritize helping members establish clear, credible standards for sustainability reporting and communication. This will ensure that sustainable payment products are trustworthy, compliant, and meet growing consumer and regulatory expectations.

Embracing the Phygital Future: Balancing Digital and Physical Solutions:
As digital payment solutions continue to grow, physical experiences still play a crucial role in accessibility, trust, and inclusion. The future of payments lies in a phygital approach – combining digital innovation with meaningful physical touchpoints, such as biodegradable payment cards or in-person customer support. The Payments Association should promote this balanced approach, ensuring that payment solutions remain inclusive, sustainable, and adaptable to diverse user needs.

I believe the industry has both an opportunity and a responsibility to focus on sustainability and transparency, along with other important challenges. By addressing these challenges, The Payments Association can help its members shape a payments landscape that is not only innovative and resilient, but also aligned with evolving consumer values and long-term environmental and social goals.

I’d be a strong addition to your Advisory Board because I bring strategic vision, deep industry experience, and a strong network. I can help identify growth opportunities, navigate challenges, and open doors for partnerships. My focus is on driving results, fostering sustainable innovation, and supporting the leadership team to scale the organization successfully.

As CEO of Copecto GmbH, I bring an entrepreneurial perspective from a dynamic startup that successfully positions itself in the payments market. I combine strategic thinking with a strong commitment to sustainability and social responsibility, both areas of growing importance in the industry.

My passion for driving change, paired with a creative and solution-oriented approach to challenges, would make me a dedicated and valuable member of the Advisory Board. I believe my practical, hands-on experience can enrich board discussions – particularly in the areas of innovation, market access, and ESG-driven business models.

In addition to my leadership experience, I bring broad expertise in advising companies on embedding environmental, social, and governance principles into their business strategies and operations . This perspective allows me to offer valuable guidance on creating sustainable, responsible payment solutions that meet evolving regulatory and market expectations. I look forward to contributing these insights to the Advisory Board’s efforts to promote innovation that balances profitability with positive societal impact.

At the same time, I view this role as an opportunity to grow, to engage deeply with emerging trends, regulatory shifts, and cross-border opportunities that will shape the next decade of payments. I am keen to contribute to discussions around sustainability in payments, fostering strong partnerships between banks and fintechs, and ensuring that innovation remains inclusive and secure.

Ayush Bhandari

Vice President - Trade Finance & Working Capital, Syndications, Distributions and Originations
Crown Agents Bank

I want to join The Payments Association Advisory Board because this is a defining moment for payments and for the UK’s leadership within it. The Association has become the central voice for the payments ecosystem, bringing together banks, fintechs, regulators, and investors, and its Advisory Board is uniquely positioned to shape how our industry grows with both responsibility and ambition. At a time when the world looks to the UK for regulatory direction, there is an opportunity to project our standards globally while ensuring innovation continues to support real economic activity and financial inclusion.

My professional journey has focused on building cross border payments, debt, and trade finance solutions that drive inclusion and growth. At Crown Agents Bank I scaled a business line from inception to more than fifty five institutional clients, generating over twenty million pounds in revenues. Beyond the numbers, my work has been about enabling access: structuring working capital programs for SMEs in frontier markets, designing financing solutions that unlock trade flows, and helping financial institutions de-risk cross border transactions. These experiences have shown me how inclusive trade finance and payments infrastructure can expand opportunity for communities and businesses that are otherwise excluded from global markets.

I have also worked closely with fintech leaders throughout their growth journeys and across their capital structures. This has ranged from early-stage founders needing liquidity and FX solutions, to scaling companies preparing for institutional debt raises, to established firms navigating complex credit, regulatory, and compliance environments. By advising on pre-IPO funding, receivable financing, and working capital programs, I have seen how access to appropriately structured debt and risk-sharing mechanisms can be transformative for growth and stability. These insights into the full fintech value chain would enable me to contribute meaningfully to the Advisory Board’s work on building a sustainable and competitive payments industry.

Financial inclusion has been at the heart of this work. Payments and trade finance are not abstract flows;they are the mechanisms that allow a farmer to sell to a new market, an SME to access inventory, or a fintech to bring new services to underserved customers. By ensuring that innovation in payments and credit structures is both scalable and secure, we can directly broaden access to opportunity and growth.

The UK has long been the global benchmark for payments regulation and governance. At a time when markets worldwide are grappling with fraud, financial crime, real time interoperability, and capital access, the UK’s leadership is more important than ever. I want to use my experience across debt, trade finance, and cross border infrastructure to ensure that the Payments Association continues to project UK standards globally while advancing inclusion and innovation.

As a BAFT Future Leader, I coauthored the 2025 white paper on accelerating real time cross border payments and have contributed at leading forums such as SIBOS, Money2020, and the Singapore Fintech Festival. These roles have reinforced my ability to convene policymakers, regulators, and private sector leaders around common objectives.

If elected to the Advisory Board, my focus would be threefold. First, to champion financial inclusion through debt and trade finance solutions that support SMEs and frontier markets. Second, to strengthen the UK’s position as the global regulatory and governance standard setter for payments. And third, to mentor fintech leaders across their funding and capital journeys, ensuring they can grow sustainably while meeting the highest standards of compliance and risk management.

The Advisory Board is more than a policy forum;it is a platform to shape the future of payments and trade finance globally. I want to bring my experience in debt, capital structures, and financial inclusion to ensure the UK continues to lead the world in building a payments ecosystem that is innovative, inclusive, and resilient.

The payments industry is undergoing a paradigm shift. Artificial intelligence, real time infrastructure, and new regulatory frameworks are transforming how consumers, businesses, and institutions engage with payments. The UK has a unique opportunity to lead this transition by setting global standards that balance innovation with resilience. In this context, I see four priorities that the Payments Association should focus on, all of which connect to my professional experience.

Fraud and financial crime
The scale and sophistication of fraud are accelerating, and AI is a double edged sword. It can be a tool for prevention through advanced behavioural analytics and transaction monitoring, but it is also empowering bad actors through social engineering, impersonation, and deepfake technologies. Having structured cross border flows for banks and fintechs, I have seen that fraud and compliance failures are the single biggest barriers to financial inclusion. The Association should drive a coordinated industry approach that deploys AI responsibly while reinforcing consumer protection and trust.

Sustainable commercial models for innovation
The payments ecosystem has expanded rapidly, but many innovations such as open banking still lack sustainable economics for providers. Without viable commercial models, innovation risks stalling. Through my work with fintech leaders across their entire capital structures, from embedded FX and liquidity solutions to receivable financing and pre IPO preparation, I have seen how access to appropriately structured debt and capital determines whether innovation scales or fails. The Association has a vital role to play in shaping frameworks that align incentives for both incumbents and challengers.

Financial inclusion and trade finance access
Payments innovation must deliver tangible impact for underserved communities. SMEs and frontier markets continue to face barriers to liquidity and trade finance. At Crown Agents Bank I built a business generating over twenty million pounds by providing cross border FX, working capital, and trade finance solutions to institutions in Africa, Asia, and the Caribbean. These experiences have shown me that inclusive payment and financing structures can transform economic opportunity. The Association should ensure that the UK’s regulatory leadership is not only about compliance but also about extending access to those who need it most.

Interoperability and regulatory leadership
As AI, ISO 20022, the New Payments Architecture, and real time cross border systems converge, interoperability and operational resilience are essential. The UK’s influence depends on clarity and credibility in regulation, coupled with investment in infrastructure that can withstand technological and cyber risks. My international work across London, New York, Singapore, and Dubai has given me perspective on how regulation interacts with infrastructure globally. I can help ensure that the Association’s agenda reflects both domestic strengths and global realities.

In summary, the paradigm shift in payments, driven by AI and new regulatory and infrastructure frameworks, requires bold leadership. By tackling fraud, building sustainable models, advancing inclusion, and reinforcing interoperability, the Payments Association can secure the UK’s role as the world’s standard setter for payments.

What I bring to the Advisory Board is a combination of global perspective, commercial execution, and a mission driven approach to payments and trade finance. My career has been focused on building solutions that widen access to capital, strengthen cross border flows, and enable financial inclusion for communities and businesses that have historically been underserved. At its heart, my work has always been about pursuing impact: ensuring that the innovation and efficiency of payments translate into real opportunities for SMEs, financial institutions, and consumers across both developed and frontier markets.

Having worked in London, New York, Singapore, and Dubai, I bring a truly international outlook. This exposure has given me an appreciation for how regulation, infrastructure, and innovation interact differently across geographies, and how the UK can continue to set the benchmark globally. I have worked closely with fintech founders and leaders throughout their entire value chain: from designing liquidity and FX solutions in their early stages, to structuring receivable financing and pre-IPO strategies as they scale, to supporting mature institutions navigating complex governance and compliance requirements. This experience has shown me the critical importance of capital structures, risk sharing, and sustainable funding models in enabling fintech growth.

Equally, my work structuring trade finance programs for banks and SMEs in frontier markets has reinforced my belief in the role of payments as an enabler of development. Access to liquidity and the ability to participate in cross border trade can transform entire communities. By connecting global capital to local economies through well-structured payments and financing, we can extend opportunity to those who need it most. This is the type of inclusive impact I would continue to champion within the Advisory Board.

What makes me unique is the versatility I bring. I am equally comfortable structuring complex financing programs with credit, legal, and compliance teams as I am engaging fintech founders on strategy, or speaking at global industry forums. I have been selected as a BAFT Future Leader, coauthoring a white paper on real time cross border payments, and I have spoken at SIBOS, Money2020, and the Singapore Fintech Festival. These platforms have honed my ability to articulate industry challenges, convene stakeholders, and push for solutions that are both ambitious and pragmatic.

Beyond my professional life, I am deeply committed to community and personal growth. I volunteer with the Social Mobility Foundation and The Access Project to support young people from disadvantaged backgrounds, helping them access the education and opportunities that can change their futures. I also bring the discipline and resilience developed through earning a second dan black belt in karate and representing India internationally, as well as the creativity and teamwork fostered through leadership roles during my time at the London School of Economics. These experiences shape not only how I work but also why I work: with a focus on long-term impact, personal responsibility, and collective success.

The Advisory Board offers a platform to guide the industry through its current paradigm shift, marked by AI, real time infrastructure, and evolving regulation. I want to contribute my experience, my values, and my commitment to financial inclusion to help ensure that the UK remains the world leader in payments standards, while building a system that is innovative, resilient, and accessible to all.

Ben Arram

Practice Lead
Ocorian Consulting (UK) Limited

I am keen to make a constructive and collaborative contribution to the payments community by becoming a member of The Payments Association Advisory Board. I would leverage my industry-wide perspective along with my deep regulatory and commercial knowledge of the payments sector to support my fellow Advisory Board members in striving to bring about tangible, sustainable and positive change for the payments industry. If elected to the Advisory Board, I give my commitment to providing robust, independent guidance and steer to The Payments Association leadership, management team and members.

As the Payments Practice Lead at Ocorian Consulting, a specialist financial services regulatory consultancy, I thrive on delivering strategic solutions to the complex challenges faced by payments firms of all shapes and sizes. Having worked closely with a significant cross-section of the payments industry, helping payments firms navigate the various stages of their development, I bring a unique perspective that I believe would complement the depth and breadth of skillsets exhibited across the Payments Association Advisory Board. I recognise many of the challenges faced by the payments industry, and I would like to work with the broader Advisory Board members to take a considered and informed approach to identifying and facing these challenges on behalf of The Payments Association and its members, to help provide certainty and peace of mind.

I believe the payments industry is currently at an exciting and pivotal stage in its rapidly paced evolution and that now, more than ever, The Payments Association Advisory Board has a key role to play in facilitating the industry’s continued success. This is a success story that involves, growth, innovation and prosperity, all whilst enabling and helping shape an ecosystem that fosters strong governance and control. I have a proven track record of achieving similarly successful outcomes, both for the firms I serve and the teams that I lead. I therefore feel that I would be well placed as a productive and actively involved member of the Advisory Board to drive forward similar successes to the benefit of the diverse membership the Advisory Board represents.

I pride myself on earning my place as a trusted advisor to business partners and colleagues alike. I would therefore be honoured to take on the responsibilities of serving the members, senior leadership and management of The Payments Association by becoming a member of the highly respected Payments Association Advisory Board.

I see the main challenges The Payments Association should focus on in the year ahead as being derived from the successes and opportunities presented to the payments industry. As the industry continues to go from strength to strength, growth in the sector goes hand-in-hand with a commensurate increased diversification in the nature of industry participants represented by The Payments Association. Given The Payments Association remains committed to being the most influential trade association in payments, creating a profitable, sustainable ecosystem that works for all, there is an inevitable challenge of balancing the differing needs of The Payments Association’s membership base.

Key to unlocking the challenges of meeting the differing needs of its membership is to identify shared values and success drivers amongst the payments community. Diversity of membership brings diversity of ideas and a wealth of strengths that can be channelled to meet common or aligned goals. I believe The Payments Association is already achieving this channelling of ideas and strengths through its membership engagement programmes, relevant and active working groups and policy development activities. It is therefore crucial that The Payments Association continues to rise to the challenge of meeting the evolving needs of its members by maintaining and enhancing these successful initiatives.

I also see the challenges presented by the rapid rate of change and innovation in the payments industry, coupled with increased regulatory pressures as being additional areas The Payments Association should focus on during the year ahead. Delivering safe and reliable payments solutions are vital to the ongoing success of the industry. Yet never before has the industry evolved at such a pace. This presents challenges for all types of firms whether they are operating within or providing services to the payments sector. Similarly, regulators and other government bodies are working hard to implement manageable frameworks to maintain and oversee a viable and secure payments operating environment. Once again, I believe the Payments Association should continue to focus on the challenge of finding alignment between the objectives of industry and the objectives of regulatory bodies, such as through policy development, lobbying exercises, and bridging channels of communication between the various parties involved.

I will bring a professional and independent voice, founded on a wealth of knowledge and experience gained through having forged close working relationships with firms and regulators on an international scale. Throughout my extensive career, I have had the pleasure of working at the most senior levels with firms spanning the financial services sector, from payments and e-money firms to banks and Financial Market Infrastructures. I am therefore able to draw from all these experiences to find relevant parallels and learnings when finding solutions to the challenges we may face. As a chartered accountant by profession, and a fellow of the Institute of Chartered Accountants in England & Wales, I also have a strong commercial acumen. This combination of skillsets enables me to actively contribute and collaborate at the highest organisational levels, whether engaging with my peers, business partners or the teams that I lead. If elected to The Payments Association Advisory Board, I give my full commitments to acting for and with The Payments Association members’ leadership and management team’s best interests.

I have firsthand experience of engaging constructively with regulatory bodies, professional partners and colleagues at all levels within their respective organisations. I am just as comfortable interacting with those new to the industry or at the earlier stages of their careers as I am with the C-Suite of blue-chip industry stalwarts. It is my intention to use this familiarity with such a broad range of industry players to be able to advocate for the collective and ensure that every member voice has an opportunity to be heard and represented. I will be just as happy driving forward strategy as I will be supporting the strategies being driving by other members of the Advisory Board. I will be just as comfortable participating in the more difficult conversations as I will be singing the praises of The Payments Association and its fantastic group of members. I will happily guide and support others on the Advisory Board and be guided by them for the benefit of our members. I will offer new perspective and actively listen to the perspectives of others. In doing so, I will bring humility and honesty as I strive to serve the payments community to the very best of my ability as a member of The Payments Association Advisory Board.

Christophe L’Helguen

Division Head Issuing Processing
Worldline

As a member of the Advisory Board I expect to support The Payments Association mission at many levels. My leadership experience within Worldline Financial Service at an executive level allows me to contribute with a global perspective on the payments industry. From innovation, to the operational challenges facing the industry, and also the regulatory frameworks from various countries, I expect to bring my views to enrich the discussion and information sharing. For us at Worldline, it is essential for the industry leaders to collaborate in and help our businesses develop in an open, trusted and balanced manner, involving all stakeholders.

In becoming a member of The Payments Association Advisory I am expecting to contribute and also benefit from information sharing and creating joint initiative in multiple fronts, such as:
• Share Industry Insights: from the latest trends, research, and developments in the payments industry, helping our industry develop and staying ahead of the curve.
• Networking Opportunities: Connect with industry leaders, professionals, and peers, expanding our common network and fostering valuable relationships.
• Advocacy and Representation: Benefit from the Association’s efforts in advocating for the interests and needs of the payments community at regulatory and governmental levels.
• Collaboration Opportunities: Engage in collaborative projects and initiatives with other members, leading to innovation and shared success.
• Influence: Have a voice in shaping the future of the payments ecosystem through participation in discussions, committees, and task forces.

Finally, by joining The Payments Association Advisory, I can position myself and my organization to capitalize on the evolving payments landscape while contributing to its development.

The Payments Association in the UK may face several challenges in the coming year that it should focus on. Many of the challenges facing the UK payments industry are common to the EU, and through our leading position in these markets we hope to benefit from a shared view.

• Regulatory Changes: Adapting to evolving regulations, for example resilience (e.g. CBEST, DORA).
• Innovation and Competition: Keeping pace with rapidly advancing technologies, such as European Wallet, UK eID, blockchain, cryptocurrencies, and digital wallets, while managing competition from fintech disruptors.
• Consumer Trust: Building and maintaining consumer confidence in digital payment systems, especially in light of increasing fraud and scams.
• Financial Inclusion: Ensuring that payment solutions are accessible to all segments of the population, including underserved and vulnerable communities.
• Sustainability and Ethical Initiatives: Addressing the environmental impact of payment solutions and promoting sustainable practices within the industry.
• Interoperability and Integration: Facilitating seamless integration between different payment systems and networks to enhance user experience and operational efficiency.
• Merchants payments: Supporting Merchants in adopting new payments services at affordable costs, fostering innovation and consumer convenience

By focusing on these challenges, The Payments Association can help shape a more resilient, innovative, and inclusive payments landscape in the UK.

Here are a 4 main reasons why I would encourage members to vote for me to join the Advisory Board of The Payments Association :

360 EUROPEAN KNOWLEDGE:
As Worldline is a European-rooted company, we are a true watchtower of many local payments initiatives

GIVE AND RECEIVE:
As a payment manager, my role involves constantly exchanging ideas and trying to understand everyone’s challenges. In this capacity, I am always attentive to our members and, more broadly, to the ongoing economic transformations.
I bring a strong background in the payments industry, with a deep understanding of current trends, challenges, and innovations. This knowledge will enable me to provide valuable insights and contribute to strategic discussions.

OPENNESS AND COOPERATION:
I work in a large international and multicultural group, which keeps me well-informed about changes and regulations on a very large area, whether related to data, traceability, payments. I do believe in the power of collaboration and will actively engage with other members to foster a sense of community and shared purpose. My goal is to facilitate open dialogue and encourage diverse perspectives.

ADVOCACY FOR MEMBERS:
I will serve as a strong advocate for the needs and interests of all members, ensuring their voices are heard and considered in decision-making processes.

By electing me to the Advisory Board, members can trust that I will be a dedicated representative who prioritizes the collective interests of the payments community while driving positive change in the industry.

Dan Wilson

Head of Customer Journey - Payments
Nationwide

The Payments Association is a hugely respected and influential organisation that champions the needs of its members and advances payments across the UK. It has significant influence with policy makers, authorities and institutions across the UK and has built a fantastic reputation – and this is down to the fantastic people who lead through the Advisory Board.

As a senior leader with almost 20 year’s experience in payments – I’ve had the privilege of working at the intersection of innovation, regulation, and customer experience within the payments ecosystem. The industry is undergoing rapid transformation, and I believe now more than ever, it’s essential for leaders to collaborate, share insights, and help shape the future of payments in a way that is inclusive, secure, and built around customer needs.

Joining The Payments Association Advisory Board would allow me to contribute meaningfully to this. I bring a strategic product lens, deep operational and technical experience, and a strong understanding of the challenges and opportunities facing both big financial institutions and smaller, emerging firms. My career has consistently focused on building new payment propositions, systems and leading organisations through scalable, resilient, and forward-thinking payments change. I’m hugely passionate about payments, the people across the industry and ultimately ensuring that the payments ecosystem is resilient, innovative and built with the right protections for consumers across the UK.

I also see this as an opportunity to amplify the voice of mutuals and represent perspectives that are sometimes underrepresented in industry forums. With Mark Nalder stepping down after a distinguished term, I’d be honoured to continue the legacy of thoughtful, impactful engagement with the Association.

Beyond the strategic alignment, I value the collaborative spirit of the Advisory Board. The chance to engage with peers, contribute to working groups, and support outreach to government and regulators aligns closely with my professional goals and personal values. I’m keen to help drive meaningful change — not just within our organisation, but across the wider payments landscape.

The UK payments industry stands at a crucial point. After the publication of the National Payments Vision last year, and subsequent creation of the VEG and PVDC, we are at a hugely important moment and need pragmatic, visionary and practical solutions to help inform and influence the future direction. This needs to cover everything from upgrading our core retail payment platforms, to Open Banking, to exploring and embedding new digital assets. The challenge here is how we bring all these topics into a clear, cohesive and coherent plan for industry players to deliver – giving better payment services, tools and features to customers and corporations across the UK. The Payments Association has a vital role to play in guiding the sector through a landscape marked by both opportunity and risk. I believe the following challenges should be top priorities in the year ahead:

1. Navigating Regulatory Complexity. The volume and pace of regulatory change are unprecedented. From the rollout of the Consumer Duty and safeguarding reforms to the evolving frameworks around open banking and stablecoins, firms are grappling with overlapping compliance demands. The Association should focus on helping members interpret, implement, and influence these changes – particularly around the National Payments Vision and the FCA’s evolving supervisory agenda and merging of the PSR.

2. Combatting Economic Crime and Fraud
Fraud remains one of the most pressing threats to consumer trust and industry resilience. The sophistication of scams – especially authorised push payment (APP) fraud – continues to grow. The Association should advocate for stronger cross-sector collaboration, improved data sharing, and support the development of AI-driven fraud prevention tools.

3. Operational Resilience and Infrastructure Modernisation
With the National Payments Vision published and subsequent authority groups forming, ensuring the UK’s retail payments infrastructure is fit for the future is essential. The Association can play a key role in convening stakeholders to address infrastructure gaps, promote interoperability, and ensure resilience in the face of geopolitical and cyber threats.

4. Unlocking the Potential of Open Banking and Embedded Finance
Despite progress, open banking remains underleveraged. The Association should push for clarity and momentum around open finance legislation, while also supporting members in exploring embedded finance models that deliver real value to consumers and SMEs.

5. Balancing Innovation with Inclusion
As digital payments evolve – from blockchain-based cross-border solutions to central bank digital currencies – there’s a risk of leaving vulnerable customers behind. The Association should champion inclusive innovation, ensuring that new technologies are accessible, secure, and designed with diverse user needs in mind.

6. Strategic Risk and AI Governance
The operationalisation of AI in payments is accelerating, but governance frameworks are lagging . The Association should help members navigate ethical, regulatory, and operational risks associated with AI, while promoting responsible adoption that enhances customer outcomes.

I bring a combination of passion, energy and knowledge. The Advisory Board has a fantastic collection of contributors with a mix of backgrounds and experience, and I believe my 20 years’ experience across payments will complement this, but also my energy and passion to progress the payments industry.

Throughout my career, I’e had the privilege to lead across all sectors in payments – from technology change, to operations, to product, to industry and regulatory relations. I believe my experience in these domains across retail and corporate banking will provide the Advisory Board with a set of experiences that can complement the existing board members, but also offer a different voice and champion of consumer protections. Above all though – my passion, energy and desire to make the UK payments environment the best in the world, and give our consumers and businesses the tools and features they need.

I also bring continuity and context. Having worked closely with Mark Nalder during his tenure on the Advisory Board, I’ve seen first-hand the value of thoughtful engagement and strategic influence. With Mark stepping down, I’m well-positioned to carry forward that legacy while bringing fresh energy and ideas to the table.

Beyond technical and strategic expertise, I bring a collaborative mindset. I believe the most impactful change happens when diverse voices come together and I’m committed to listening, learning, and contributing constructively to the Board’s work. Whether it’s supporting working groups, engaging with regulators, or helping shape the Association’s outreach, I’ll bring clarity, commitment, and a strong sense of purpose.

Divya Bhardwaj

COO
Uber Payments

To bring in the online marketplace perspective into policy discussions impacting the payments ecosystem in the region;and provide insights based on my experience.

Regulatory change;fragmentation in the industry;and harmonisation of use cases for new payment methods such stablecoins.

My expertise in FinTech across the entire value chain of payments (including Acquiring, Gateways, Issuing, Processing and E-commerce) focussed in the EMEA region.

Emma Hagan

Chief Executive Officer
ClearBank

I have two decades of experience to contribute to work on the future of the payments industry, in particular related to my roles at ClearBank, during which I have overseen the delivery of traditional and new forms of payment and banking services to a range of payment service providers – banks, investment firms, payment firms, digital asset exchanges and even government payers – and now payment systems and solutions for corporates.

Joining the Payments Association Advisory Board would provide me a unique opportunity to utilise this experience to help drive positive change. For me, it is about more than just representing ClearBank;it is about working alongside others who share a desire to create a thriving and sustainable payments ecosystem.

ClearBank is a critical service provider to the UK payments industry, in particular to the most innovative and fast-growing fintech sector. With this understanding, joining the Advisory Board would enable me to shape the agenda to meet the evolving functional and strategic needs of fintechs. I aim to influence where we direct our innovation efforts and how we can develop the broader ecosystem. Access to an array of industry views is critical to inform the Payment Association’s advocacy, ensuring that regulators and policymakers create a proportionate and forward-looking regulatory environment to support innovation and sustainable growth.

Several ClearBank clients, such as Cardaq, Allica Bank, BCB Group, Pexa and Tide, are members of the Payments Association, and I know how important it is for their and our other clients’ interests to be represented in strategic forums. Serving on the Advisory Board would allow me to advance the issues that matter most to them and work to remove barriers to their growth and ability to scale.

Participation would also give me the opportunity to work closely with CEOs and senior leaders from banks, fintechs, and payment schemes to further understand industry views. I would work to collaborate with other leaders who are equally passionate about making a positive impact. Together, we can set ambitious goals, tackle industry challenges, and develop solutions that benefit everyone – from consumers and businesses to regulators.

The Payments Association should focus on working with regulators to complete the digital assets regulatory regime, updating the UK payment regulatory architecture and continue to create a holistic approach to preventing APP fraud and other economic crime. These significant objectives are closely related to the National Payments Vision (NPV) and the Payments Forward Plan which will be delivered later this year. The PA can work to hold the new NPV delivery body accountable and ensure that it has clear plans to promote innovation, inclusion, and resilience.

The Advisory Committee will need to be mindful of several interconnected work streams:

Regulatory Reform and Coordination: Over the next year, HM Treasury will kick off long-awaited work to overhaul its payments regulatory framework, updating and incorporating the Payment Services and Electronic Money Regulations into the FCA Handbook and merging the Payment Systems Regulator into the FCA. The Payments Association should follow the EU’s lead in PSD3 by removing redundant provisions and reporting between the two regulatory regimes to simplify rules. The Association will need to be mindful that payment firms are not disadvantaged directly or indirectly by the transition, to continue to ensure a diverse and competitive payment sector.

Infrastructure Modernisation: The UK is entering a critical phase in updating its retail payments infrastructure. The new delivery model, led by the Bank of England through the Retail Payments Infrastructure Board, provides an opportunity to create resilient, scalable Faster Payments and BACs systems. The Association should actively engage with stakeholders to ensure the new infrastructure meets the needs of fintech users, as well as larger firms.

Stablecoins: As stablecoins move towards mainstream adoption, the industry must engage to ensure a workable regime for stablecoins used for investment and to create a regime for stablecoins used for payments. The FCA and Bank of England consultation work is expected to complete early next year. There will be a significant role for the Association in helping members to implement and comply.

Financial Crime and Fraud Prevention: The introduction of the Economic Crime and Corporate Transparency Act and the new offence of failure to prevent fraud increases accountability for payments firms. The Association can support members in interpreting the regulations, sharing best practices, and strengthening fraud controls.

The Association must also continue make the case for social media platforms and tech companies to take greater responsibility for their role in preventing scams.

Open Banking and Smart Data: With the FCA assuming the role of Open Banking regulator and Open Finance on the horizon, the sector must prepare for expanded data-sharing and new commercial models. The Association should advocate for a sustainable framework for Variable Recurring Payments and ensure smart data legislation balances innovation with consumer protection.

In all these initiatives, the Association should continue to be a visible industry presence in providing advocacy, promoting the value of payments to government, regulators, and the public. Maintaining strong relationships and a unified industry voice will be vital to shaping policies that foster innovation, inclusion, and consumer trust.

As Chief Executive Officer and an Executive Director of ClearBank UK, the country’s first new clearing and settlement bank in over 250 years, I bring a distinctive perspective on the challenges and opportunities facing the payments sector.

ClearBank is a technology-led, cloud-based organisation that is fully embedded in the UK payments ecosystem. We are a direct participant in all UK payment schemes and last year we cleared £297 billion for more than 250 firms, including digital banks, building societies, lenders, crypto asset providers and payment processors. Our business is built on innovation, collaboration and resilience, which are values that closely align with the mission of the Association.

In my role, I have direct insight into our clients’ evolving needs. They require speed, reliability, resilience, and the ability to innovate. ClearBank’s unique position as a critical service provider to the fintech sector allows me to represent their interests and ensure their needs are considered.

Before joining ClearBank, I spent over 15 years in senior risk and commercial roles across large and mid-tier banks. At ClearBank, I have led the organisation through a period of rapid growth and transformation, including the development of a third major line of business and the alignment of our operations and governance to a new group structure. This experience has given me a strategic understanding of how to anticipate the evolving needs of the payments sector, whether that’s adapting to regulatory change, enabling new business models, or responding to shifts in customer expectations, while delivering operational change in complex, regulated environments.

I regularly share insights and best practices with clients, regulators and industry peers to help elevate standards across the sector. I am committed to ensuring the UK remains a global leader in payments innovation and would be proud to contribute ClearBank’s expertise and my own experience to the work of the Association.

Garreth Dorree

Managing Director
Vinted Pay UK Limited

I’d love to utilise my experience of, 30+ years in payments based in 6 markets, from Issuing, Acquiring and Gateways, to Fintechs, Start Ups and Global Banks. My recent move to Vinted, as Managing Director for a new Financial Services sector within one of the fastest growing Fintechs in Europe gives me even more perspective. on what good looks like and as important, the lessons I have learnt on the way, with my own and the companies I have worked with, many failings! My experience is broad, my style open, my leadership supportive and my thirst for continued diversity and opportunity for all is at the forefront of everything I do. This is whyI believe I would make a great member of The Payments Association Advisory Board.

Strong representation of ensuring all members have an opportunity to “have a say” on not only the future of regulation and disruptive change but also on how more members can work together on growth opportunities for the companies, its employees and for society. Do we do enough to support the poorer sides of our communities, providing jobs, leadership, coaching and not just practical payment offerings for all. My background from a working class non educated background is proof that with opportunity and coaching you can become a great leader and be at the sharp end of what the future looks likes for consumer and businesses of the future. It should also continuity to champion and focus on sustainability and consumer choice, ensuring that this voice is not lost in the prioritisation game of profits and shareholder value.

An open and transparent view of my experiences in business, company thinking and what communities are looking for, having lived in 4 major UK cities, family in all demographics and in touch with schools and businesses of all types, shapes and sizes. A story of ambition, hope and how opportunity needs to be given to allow people and the companies they work for to thrive, regardless of the tough economic and social environment we are surrounded by. Let’s aim high, be passionate and driven to make a real difference….with that I will bring energy and positivity to everything I do.

Gary Palmer

Founder, Chairman and CEO
Payall Payment Systems

Participating on the Advisory Board would enable me to share experiences and pattern recognition from having successfully started, built, and sold multiple global payments companies, with a UK focus, that were celebrated as pioneering breakthroughs. My first company, WildCard Systems, created the first-ever prepaid Visa and Mastercard programs as an issuer processor. Later, another company I founded developed technology that Mastercard acquired and turned into Mastercard Send. Today, I’m the founder of Payall – a one-of-a-kind company: providing purpose-built infrastructure that empowers banks, EMIs, and other regulated entities worldwide to deliver cross-border payments that are safe, immediate, low-cost, transparent, and inclusive.

My experiences are heavily UK-focused as well as notably global. In an ever more connected world, where payments are borderless, and challenges in one market are often coordinating and overcoming issues abroad, my experience is invaluable.

In fact, I’ve worked directly with banks, regulators, and central banks in Europe, the Americas, Asia, and Africa, supporting innovation while strengthening oversight. This experience gives me perspective on how to connect local priorities with global standards and practical solutions.

My motivation and objectives are pure and clear – to collaborate with peers in shaping the next generation of payments that are safe, low-cost to the providers, inclusive, and fast so that banks, EMIs, and other regulated providers that work with merchants, businesses, and individuals can offer best-in-class products.

The UK has already pioneered open banking, setting a global benchmark for innovation. Now is the time to pioneer the next pillar: modernizing cross-border infrastructure. With decades of experience building systems adopted across jurisdictions, I can help ensure that UK leadership in payments extends globally.

The year ahead will demand global thinking on four pressing challenges:

1. Managing fraud and financial crime risk. Legacy tools are failing in a real-time world, overwhelming banks with false positives while missing genuine risks. Smarter, real-time surveillance and intervention are essential.

2. Continuing to provide thought leadership for cross-border payments. Despite innovation domestically, international transfers remain costly, opaque, and exclusionary. This systemic issue requires coordinated collaboration across markets globally.

3. Helping regulators and central banks navigate new capabilities and ideas, and explaining how they can safely and efficiently foster innovation. Emerging technologies – open banking, CBDCs, tokenization – must be supported by frameworks that encourage innovation while protecting consumers.

4. Inspiring and thought leadership around improving financial prosperity and digital participation – more than inclusion. Too many consumers, sole entrepreneurs, freelancers, and SMEs struggle to access modern, affordable, and safe financial services. TPA leads with ideas, capabilities, and real-world partnerships that truly move the needle.

I bring the perspective of a builder who has repeatedly pioneered new payment products and infrastructures that required intimate engagement with regulators, central banks, commercial banks, fintechs, merchants, and others. And these products became widely adopted globally. The mistakes, lessons learnt, and successes from these are valuable to the TPA through the Advisory Board.

Even after 30 years, there’s still more to do to help industry participants move past legacy technology, legacy product thinking, and both old and emerging risks. I remain energized to be part of the next wave of innovations that address these in the UK and globally.

Hana Rolles

Chief Commercial Officer
Bank of London

I am passionate about the innovation in payments in UK and globally, and I see the Advisory Board as a unique forum to shape the industry’s future. Having held senior executive roles across the payment value chain — a senior director at Visa, a CEO of a UK card-issuing platform, and now a Chief Commercial Officer at The Bank of London — I have a broad perspective on the challenges and opportunities across the card schemes, banks, and fintech innovators.

Today I work at a challenger bank that underpins the operations of many payment providers and fintechs, and is also building tech to service the blockchain and stablecoin industry. This allows me to see first-hand the opportunities and challenges our sector faces — from scalability and reaching profitability, to evolving regulation, and evolving strategies of the global payments giants.

London used to be the fintech capital of the world, however we have been lagging behind in the war for talent, and in the crypto & stablecoin space. The year ahead presents both opportunities and challenges that the Payments Association is uniquely positioned to address, in particular:

1. Working with regulators to provide level playing field blockchain & stablecoin regulation:
At the time when the global payments giants are building their own stablecoins to lay the new rails for the future, UK do not have a clear regulatory framework. We are not too late yet, we can learn from the regulation in other markets and and build on a 2nd mover advantage.

2. Fostering interoperability:
Payments Association has a unique position in bringing together experts across the industry to reduce fragmentation in standards and infrastructure, support the adoption of next-generation payment rails, and encourage collaboration that accelerates innovation.

Payment industry is very fragmented, and therefore the Payments Association can continue to be the most influential trade body in payments. The challenges in our industry are not that any one institution can solve alone;they require the collaboration, advocacy, and leadership that the Association is uniquely equipped to provide.

I will bring a combination of broad industry experience, strategic insight, and collaborative leadership. Having worked across the full spectrum of payments — from global schemes like Visa, to fast-growing fintechs, and now as Chief Commercial Officer at The Bank of London, a bank powering payments and fintechs — I understand the opportunities and challenges at each layer of the ecosystem.

This perspective enables me to:
Contribute practical insights on how regulation, technology, and commercial models impact different stakeholders across schemes, banks, and innovators.

Bridge perspectives between established institutions and emerging players, helping to ensure the Association remains relevant and influential for all members.

Champion collaboration, drawing on my track record of building partnerships that drive innovation and scale.

Finally, I will bring energy, advocacy, and influence: actively contributing ideas, supporting working groups, leveraging my wide industry network and engaging with policymakers and prospective members to strengthen the Association’s voice and impact.

In short, I will bring a strategic, cross-sector perspective and a collaborative mindset — ensuring that the Advisory Board delivers real value to its members and continues to shape the future of payments in the UK and globally.

James Neville

CEO & Founder
Yaspa

As CEO of Yaspa, I am passionate about driving responsible, innovative, and consumer-friendly change in the payments industry. Joining The Payments Association Advisory Board would provide a meaningful platform to help shape the future of account-to-account (A2A) payments and contribute to the development of a clearer, more unified payments ecosystem that empowers both consumers and businesses.

The payments industry is undergoing a transformation, but with that comes complexity. Today, there is an urgent need to bring clarity to the terminology surrounding A2A payments. Terms like “Pay by Bank,” “Open Banking Payments,” and “Instant Payments” are often used interchangeably, confusing consumers and stalling adoption. A lot of people are using these new tools without understanding the actual banking mechanisms behind them. At Yaspa, we believe it is essential to differentiate clearly between card-based and bank-based payments. As I’ve stated in previous discussions and interviews, “Pay by Bank” means using your own banking app or services to make a payment. This needs to be intuitive and widely understood if A2A payments are to fulfil their potential.

But it is not just about clarity. It is also about impact. Yaspa’s mission is to make payments more responsible and intelligent. A2A payments offer a unique opportunity to embed real-time identity verification and financial health assessments directly into the payment flow. In regulated markets like iGaming, this can play a powerful role in promoting safer financial behaviour for both consumers and operators. By leveraging open banking and machine learning, we can provide tools that support responsible gambling at scale.

I believe there is significant potential to apply these principles globally, especially in emerging regulated markets such as the United States, where we can draw on the UK and EU’s more mature regulatory frameworks. I am committed to ensuring that innovation does not outpace consumer protection or understanding, and I believe The Payments Association Advisory Board is the ideal forum to help steer this conversation.

With experience across fintech, banking technology, and regulatory engagement, I am eager to collaborate with peers to ensure the UK continues to lead on safe, innovative, and accessible payment infrastructure.

The coming year presents both exciting opportunities and complex challenges for the payments industry. The Payments Association should focus its efforts in three core areas: regulation, sustainable growth, and the maturation of open banking infrastructure.

As regulation catches up with innovation, the industry must stay ahead of the curve without stifling progress. The FCA’s reform initiative is a step in the right direction, but regulatory clarity remains fragmented, particularly around newer forms of payments like variable recurring payments (VRPs) and A2A services. We need clearer frameworks that foster innovation while maintaining strong consumer protections. The Payments Association can play a key role in aligning the industry’s voice and ensuring regulators understand both the operational realities and long-term potential of emerging payment technologies.

Growth must be pursued responsibly. In sectors such as iGaming and lending, the use of A2A payments and open banking tools offers an opportunity to create more intelligent, secure, and transparent financial journeys. However, as adoption increases, the industry must address underlying issues like inconsistent user experience, lack of trust in lesser-known brands, and the need for real-time data to make informed risk decisions. At Yaspa, we see responsible payments as a growth lever, not a constraint. The Association should help set standards for financial health assessments, identity verification, and risk modelling to ensure that innovation leads to stronger, not weaker, consumer outcomes.

Open banking is moving beyond its initial phase, but fragmentation in infrastructure, inconsistent terminology, and low consumer awareness are holding it back. The Payments Association should focus on promoting interoperability, encouraging investment in shared infrastructure, and supporting industry-wide campaigns that educate consumers on how bank-based payments work. Standardising language and setting best practices will accelerate adoption and trust.

Ultimately, the Association should act as a catalyst — bringing together banks, fintechs, regulators, and merchants to remove friction, build trust, and unlock the next chapter of digital payments. With a united industry voice, we can shape a payments ecosystem that is innovative, inclusive, and built to last.

As co-founder and CEO of Yaspa, I bring over a decade of experience at the intersection of payments, identity verification, and open banking. My background includes serving as CTO at Worldpay, where I led the launch of their next-generation online payment platform during a period of intense regulatory change, including GDPR, Strong Customer Authentication (SCA), and PSD2. That experience shaped my approach to building resilient, user-centric solutions in highly regulated environments.

At Yaspa, we are combining open banking payments with real-time identity verification to make payments smarter, using live transaction data to assess financial health, risk, and trust. This is particularly relevant in sectors like gambling and gaming, where legacy tools such as credit checks and fixed spending limits often fail to protect vulnerable users.

On the Advisory Board, I will bring practical, technology-driven insight into how open banking can be harnessed to drive responsible innovation. I will advocate for clearer regulatory frameworks, better consumer communication around A2A payments, and greater standardisation across the ecosystem. I am committed to working collaboratively with peers to help shape a safer, more inclusive, and future-ready payments landscape.

Jeremy McDougall

Strategic Solution Consulting Director
ACI Worldwide

I’d like to start by saying that I’m a huge fan of the Payment Association and believe it plays such an important role in connecting the payments community. It would be an honour to be part of the TPA Advisory Board.

It’s an exciting time to be part of the transformational changes taking place across the payments industry in the UK and globally and I believe being part of TPA Advisory Board will help to shape the future of payments so that they can become more accessible and affordable to as many people as possible.

ACI Worldwide specialises in payments including Card, Account-to-Account (Instant, Domestic RTGS and Cross Border) and Merchant services. Processing over 50% of Faster Payments in the UK, ACI Worldwide has a significant role in the UK and global payments ecosystem; a critical aspect of my TPA Advisory Board application is to bring in these learnings and experiences.

I am committed to contributing meaningfully to improving the payments landscape and welcome the opportunity to collaborate with fellow leaders to help shape a resilient, inclusive, and forward-looking UK payments ecosystem.

Economic growth, domestic and international investment in the UK along with the evolution of our payment systems are intrinsically linked.

Put simply, UK payments have fallen behind other countries and whilst the National Payments Vision is a welcome step, the next few years will be challenging with a lot of bumps in the road.

One of TPA’s missions is to drive collaboration within the payments sector to bring about meaningful change and innovation. Most recently I played a key role in the design of industry collaborations such as the UK RLN led by UK Finance and Project Agorá led by the BIS. However, having served on UK and European governance committees and contributed to board-level decision-making, I know that bringing the industry together to make decisions can be challenging. This is one of the key objectives TPA should focus on and I would love to be given the opportunity to help with this.

During my time leading banks, payment, industry and regulatory orientated consultancies and now technology, I lead engagements covering the full payments value chain, from structural reform to bank infrastructure and fintech enablement.

On an individual and steering committee basis, I advise my peers at C-level on navigating regulatory change, embedding new technologies, and leveraging emerging payment types such as account-to-account and real-time payments.

I focus on the strategic design challenges facing the industry, especially in balancing innovation with inclusion, security, and interoperability. Experience aside, I have a deep passion for shaping the future of payments to better serve users, whether consumers, or businesses, and I actively engage with user communities to understand evolving needs. I maintain a broad network across banking, fintech, and payments, which I would leverage to enrich TPA Board Advisory discussions.

John Low

Group Head of Digital Risk
Frasers Group PLC

I want to work on behalf of the merchant community to deliver improved business outcomes in the payments and fraud eco-system bringing an alternative perspective to the Advisory Board and being the voice of the merchant.

I am confident that bringing the merchant voice to the Advisory Board will breakdown some of the myths and heuristics that can exist in other parts of the payments community to foster stronger working relationships. We all want the same things such as frictionless payment solutions, safe methods of payment that protects the consumer, we want to see innovation and have the wherewithal to pivot quickly to new market trends and payment solutions.

The merchant buy-in and adoption of these solutions is critical, otherwise they run the risk of withering on the vine or experiencing a cripplingly slow road to market. Therefore, merchant representation can be instrumental in providing the necessary insights and communication strategies that can tap into the motivations and trigger points that will enhance and accelerate awareness.

One of these pivotal moments is now upon us with the anticipated step change in payments and fraud on the horizon with the advent in advanced AI solutions and the commencement of Agentic commerce these in tandem represent key opportunities and risks and I see the Payments Association steered by the Advisory board as being so well positioned to provide the leadership that is required to steer the payments community through this significant period of change.

But there are also existing parts of the payments eco-system that are not working as well as they should, merchants and card issuers are seeing exponential uplifts in 1st party fraud and the chargeback dispute resolution process needs overhauling to protects merchants from increased losses and card issuers from regulatory and reputational risks as organised criminal gangs, people smugglers and money launderers participate and accelerate their harmful activities in this area.

I would welcome the opportunity to be that merchant voice in a spirit of constructive challenge and collaboration to enhance the leadership provided by the Payments association.

These are numerous with new and existing challenges in the payments eco-system;however, I would suggest prioritising the significant opportunities and risks that advanced AI and Agentic commerce represent. My suggestions here are merchant focussed and far from an exhaustive list:

1. Responsible Integration of Artificial Intelligence (AI), with the challenge that AI is transforming fraud detection, customer service, and payment orchestration but risks around bias, explainability, and regulation persist. The focus should be on establishing standard definitions and ethical frameworks, ensuring fairness and transparency in AI-driven decisions and combating AI-powered fraud, including synthetic identities and deepfakes.

2. Agentic Commerce – Governance and Trust Frameworks with the challenge being related to consumers and regulators needing assurance that agent-led transactions are secure, authorised, and reversible. With focus to develop industry-wide standards for agent authorisation, liability, and dispute resolution. Promote verifiable mandates (e.g. Google’s AP2 protocol) to prove user intent and agent accountability.

Advocate for consumer protection policies tailored to autonomous transactions.
3. Regulatory Complexity and Compliance with the challenge of navigating a rapidly evolving to the regulatory landscape. The Focus should centre around preparing for stablecoin and digital asset regulation, Implementing Consumer Duty and safeguarding rules in the UK, coordinating responses to global regulation, especially in cross-border payments.

4. Open Banking and Embedded Finance with the challenge of ensuring secure, inclusive, and interoperable systems/rails and regulatory guidance and agenda setting. The focus being driving adoption and trust in open banking-enabled payments and addressing interoperability gaps & security risks in embedded finance.

The Payments Association should provide a strategic Role for Policy Advocacy by bridging gaps between regulators, innovators, and consumers. Industry Collaboration by facilitating cross-sector projects and standards and thought leadership by shaping the narrative around responsible innovation and inclusive growth.

I have a deep understanding of the payments and fraud eco-system from a merchant perspective and the wider payments eco-system, which can be demonstrated by my extensive activity working with regulatory bodies, card schemes, card issuers and Payment Service Providers.

I have delivered keynote presentations and sat on numerous panel sessions relating to payments and fraud eco-system subjects widely across the UK including card scheme and industry events. I have also delivered payments presentations internationally at Mastercard Risk X In Barcelona, Retail Risk Event in Sydney Australia and will do so at the forthcoming Retail Risk event in Cape Town, South Africa.

I have been a representative on the Customer Advisory board for several years on one of the biggest payment service providers internationally and previously held a similar role with another.

COLLABORATION AND TEAMWORK:
1st PARTY FRAUD: collaborated with several bodies including the Home Office, City of London police, the BRC and Action Fraud looking to deliver a government policy in relation to tackling fraud against businesses, this is ongoing work that is intended to have an actionable policy statement from the Home Office for the protection of businesses against fraud which is expected to be published in late 2025.

British Retail Consortium (BRC): Working along with several merchants and key major UK banks to identify (OCG) Organised Criminal Gangs exploiting the Chargeback Resolution Process for card payments. This active support included providing conclusive evidence to major banks and a global card scheme with real live cases of OCG successful CBs. The potential of this collaboration is to bring about a change and foster collaboration across the payments eco-system in combating 1st party fraud.

ORIS forums: multiple high street merchant membership and participation: Through re-election as Chairperson by my piers I have continued to work with several UK and global retailers collaboratively in identifying and sharing live risk and fraud activity through regular meetings. This entails agenda setting and arranging speakers to enable retailers as the fraudsters do to act cohesively and assist each participant to combat fraud and risk.

NBCS: As representative board member with the National Business Crime Solutions (NBCS) I has successfully promoted and encouraged wider membership of the SaaS syndicated data tool (Claims Detect Online (CDO), this enables retailers to share data which is GDPR compliant on customers who commit 1st party fraud enabling more robust decisions against fraudulent refund and CBs attempts to be made at an earlier stage in the fraudsters activity against the retail merchant.

John Salter

CCO
ClearBank

I am eager to join the Payment Association Advisory Board for the United Kingdom because I am passionate about contributing to the advancement and integrity of the UK payments industry. With the sector evolving rapidly, particularly in areas such as fintech innovation, regulatory compliance, and customer-centric solutions.

Working at Clearbank provides me with a unique industry wide perspective through the 290+ institutions we support and the significant market share of the indirect payments volumes we process on their behalf. I believe my insights and experiences can add meaningful value to the board’s strategic direction.

Having worked extensively within payments and financial services, I have developed a deep understanding of the challenges and opportunities facing the industry. One major challenge I have observed is the ongoing challenge for fintech profitability in the absence of access to additional capital and the inevitable need for consolidation within the sector. While innovation is thriving, many fintechs struggle to achieve and sustain profitability, often hampered by regulatory burdens and market volatility. Moreover, recent trends in market consolidation threaten to reduce competition, potentially stifling creativity and customer choice.

I am particularly concerned about the unfair competitive pressures exerted by larger banks, often at the expense of smaller banks and Electronic Money Institutions (EMIs). The current regulatory and commercial landscape can disproportionately favour established institutions, making it difficult for smaller players to compete on a level playing field. This not only affects growth and innovation but may also limit the diversity that is essential for a healthy payments ecosystem.

Being part of the advisory board would allow me to collaborate with like-minded professionals, share best practices, and help shape policy and innovation in ways that benefit the wider UK economy. I am committed to fostering an environment that encourages diversity of thought and proactive engagement with regulatory authorities. I see the advisory board as a crucial forum for ensuring that the voices of all stakeholders ”banks, fintechs, merchants, and end-users” are represented and heard, particularly in addressing the challenges faced by smaller institutions and ensuring a fair competitive environment for all. The indirect participation model is at the heart of this.

In summary, joining the Payment Association Advisory Board aligns with my professional goals and my desire to make a positive, lasting impact on the payments landscape in the UK. It would be a privilege to contribute my knowledge and enthusiasm to such an influential group, working together to support innovation, security, fairness, and trust in the payments ecosystem.

The Payments Association (PA) is in a position to advocate for a National Payments Vision outcome which has strong and clear commercial leadership and accountability and will fairly represent the interest of the non-bank payment sector. The current governance proposals risk obscuring leadership and accountability by creating too many high-level decision making groups, and not enough decision making capabilities for the industry facing delivery organisations where expertise will reside.

The second priority should be to build on the government’s very welcome support for FinTech under the Leeds Reforms. The UK should be moving from regulatory reform to developing better incentives for investment and removing blocks on Fintechs from scaling. The UK is falling further behind the US in embracing and sponsoring FinTech business development. We need to boost all forms of funding for new and scaling businesses through tax and proportionate capital requirements.

Third the PA should also focus on continued drag of unbalanced financial crime rules, where the UK has not yet succeeded in coordinating tech, financial services and law enforcement to create effective prevention and fair reimbursement schemes. The APP liability regime undermines the UK’s international competitiveness.

Fourth the need for greater clarity and regulatory framework for Digital Assets is urgently needed – again the UK is falling behind both Europe and the USA.

Fifth education of end users and consumers on the safety of their money – as an industry how do we address the Regulator’s concerns over client funds security and transparency as evidenced by the regular “dear CEO letters”

My commitment is rooted in both integrity and a passion for driving meaningful progress.

Extensive Payments Experience
With over 30 years of experience in the payments sector, I have worked across all segments of our industry, from global brands and local market leaders to small companies and fintech start-ups. This diverse background provides me with deep insights into the complexities of financial systems, regulatory environments, and the evolving landscape of digital transactions. My expertise allows me to support fintech companies as they innovate, scale, and navigate both challenges and opportunities in a rapidly transforming industry.

Strategic Perspective
My approach is always strategic and forward-thinking. I am skilled at identifying emerging trends, assessing their potential impact, and helping organisations adapt proactively. This will be invaluable to the Advisory Board as it navigates a rapidly changing landscape and seeks to ensure long-term sustainability and growth.

Commitment to Collaboration
I value open dialogue and believe that diverse perspectives lead to the best outcomes. My communication style is inclusive and respectful, fostering an environment where all voices are heard. I am adept at building consensus and working constructively, even when opinions differ.

Integrity and Ethical Leadership
Integrity and transparency are at the heart of my professional ethos. I hold myself to the highest standards of honesty and ethical conduct, ensuring that my contributions reflect not only sound judgement but also a genuine commitment to the organisation’s values.

Dedication to Innovation and Continuous Improvement
I am passionate about continuous learning and innovation. Whether through adopting new technologies, streamlining processes, or encouraging creative problem-solving, I will help the Advisory Board to remain agile and responsive to new opportunities.

In summary, I will bring to the Advisory Board a combination of comprehensive payments expertise gained across global brands, local leaders, small companies and fintech start-ups, strategic insight, practical experience, genuine enthusiasm, collaborative energy, and a steadfast commitment to integrity and ethical leadership. I am eager to contribute to its success and to support the organisations including its fintech endeavours in achieving its mission.

Kun Li

Chief Commercial Officer
Corpay, Inc

I want to join the Advisory Board because payments are at the centre of how economies function, and the next few years will define how inclusive, innovative, and resilient the industry can be. The Payments Association has a unique role in shaping that future by bringing together regulators, fintechs, banks, and technology providers. I would value the opportunity to contribute to this collective effort.

For me, payments are not just about transactions they are about enabling businesses to grow, helping individuals access opportunity, and ensuring commerce runs smoothly across borders. Throughout my career I’ve seen both the challenges and opportunities that come with expanding payment networks, deploying new technology, and adapting to changing regulation. Being part of the Advisory Board would give me a platform to apply those lessons more broadly, beyond my own organisation, for the benefit of the wider ecosystem.

I am particularly drawn to the Association’s mission of making payments work for all. Whether it’s ensuring SMEs can access digital-first solutions, helping the industry adopt AI responsibly, or strengthening resilience against fraud and cyber threats, I believe these priorities require collaboration and a strong, unified voice.

Joining the Advisory Board would also give me the chance to work with peers I greatly respect. I see the role not just as contributing expertise, but also as listening, learning, and building partnerships that push the industry forward.

In short, I want to join because I care deeply about the future of payments, I believe in the Association’s mission, and I want to play an active role in shaping an industry that drives innovation while ensuring it truly works for everyone.

The year ahead will be a defining one for payments. I see four priorities where the Association can add the most value:

1. Regulation and trust.
Ongoing developments in open banking, digital assets, and consumer protection mean the regulatory landscape is shifting quickly. The challenge is to engage early and shape frameworks that encourage innovation while protecting users. The Association can act as a strong, collective voice for the industry in these conversations.

2. Responsible adoption of AI.
Artificial intelligence is already transforming fraud detection, credit risk, and customer experience. But it brings challenges around data privacy, bias, and transparency. The Association should lead in creating practical guidelines and best practices so that AI enhances efficiency and trust, rather than undermining it.

3. Supporting SMEs.
Small businesses remain underserved by traditional financial services. Rising costs, slow cross-border processes, and low adoption of digital tools hold them back. The Association has a role to play in championing affordable, accessible payment solutions for SMEs, ensuring they benefit from the same innovation as larger enterprises.

4. Security and resilience.
Fraud and cybercrime are becoming more sophisticated, and operational resilience is under greater scrutiny. Collaboration across providers is essential to build stronger defenses and share intelligence. The Association can foster this by creating forums for industry-wide standards and joint response mechanisms.

Underlying all of these is sustainability, the expectation that payments infrastructure must align with ESG goals and reduce its environmental footprint.

These issues are interconnected: regulation shapes how AI is used; AI can help deliver inclusion; security underpins trust in both. The challenge for the Association is to align these priorities into a coherent agenda that makes payments more innovative, inclusive, and resilient.

I would bring a combination of executive experience, industry perspective, and collaborative leadership that directly supports the Advisory Board’s mission.

Executive responsibility: As CCO for Corpay Vehicle Payments, I have direct P&L accountability across Europe, Mexico, and Australasia, giving me practical insight into the commercial and regulatory dynamics shaping the industry.

Global and multi-sector view: My career spans B2B payments, card solutions, SaaS automation, and fintech. This enables me to bridge the perspectives of large corporates and innovative challengers.

Data and AI expertise: I have built global data analytics teams, launched AI-driven products, and now advise an AI startup. I can contribute thought leadership on how emerging technologies can responsibly enhance payments.

Collaborative style: I have led cross-functional teams and worked across borders to deliver growth, and I value the power of industry collaboration. My leadership approach is inclusive, pragmatic, and results-oriented.

Commitment to industry development: I am passionate about making payments work for all, from SMEs to global enterprises, and I would actively contribute to Association projects, mentoring, and content creation.

In short, I would bring a commercially grounded, innovation-focused, and collaborative perspective to the Advisory Board. I see the role not only as a platform to share my expertise but also as a responsibility to listen, learn, and work with peers to shape the future of payments.

Luis Lancos

CEO
DataWhisper LTD

I am looking to The Payments Association Advisory Board to contribute my expertise at the intersection of payments, AI, and regulation, and to help guide the industry through a period of profound transformation.

As CEO and Founder of DataWhisper, and as a technology leader in financial services for over 20 years— Atos, Worldline, and more recently as SVP of Technology at Elavon/US Bank Corp, I have dedicated my career to building innovation that balances scale with trust.

At DataWhisper, our mission advanced Agentic AI solutions with built-in compliance for the payments industry. Founded by payments and AI veterans, our mission is to solve today’s challenges and future-proof the sector.

I believe AI and agentic AI will profoundly transform payments, from back-end processes and compliance automation, to customer engagement and personalized financial services, and ultimately to the emergence of agent-driven commerce and payments, where intelligent agents initiate, authorize, and execute transactions on behalf of consumers and businesses. These changes bring unprecedented opportunities, but also new responsibilities for governance, standards, and trust.

I bring over two decades of leadership in technology, AI, and regulatory governance, with direct experience delivering live AI solutions in payments, including the first AI-enabled payment terminal. At DataWhisper, we partner with gateways, acquirers, and financial institutions, giving me unique insights into how innovation can be implemented responsibly while meeting both operational realities and regulatory expectations.

I can add value to the Advisory Board in three key areas:

-AI in Payments – Practical expertise on how agentic AI is transforming transaction flows, fraud prevention, and orchestration.

-Compliance and Regulation impact AI and Emerging technologies – Deep experience embedding compliance-by-design into innovation, ensuring safe adoption at scale.

-Collaboration – Building bridges between startups and Innovation teams, incumbents, and regulators to accelerate responsible innovation.

For me, joining the Advisory Board is not only about sharing expertise but also about learning from and amplifying diverse industry voices. Together, we can position the UK and global payments sector as a leader in responsible, innovative, and inclusive AI-driven payments.

Key Challenges for the Year Ahead

The payments industry faces a critical year of transformation. I see six priorities for The Payments Association to focus on:

1. Responsible Adoption of AI and Agentic AI
AI, and especially agentic AI, is reshaping payments, from compliance automation and real-time fraud detection to agent-driven commerce, where intelligent systems initiate and authorise transactions. The challenge is balancing innovation with accountability, governance, and systemic stability. Clear standards and best practices will be essential.

2. Compliance and Regulation
With increasing regulatory focus on digital assets, AI, and operational resilience, firms must shift to compliance-by-design. The Association should act as a bridge between regulators and industry, ensuring members anticipate requirements and shape practical frameworks.

3. Fraud, Cybersecurity, and Resilience
As orchestration becomes more real-time and interconnected, fraud and cyber threats grow in sophistication. Collective defense strategies, intelligence sharing, and investment in resilient infrastructure are critical to maintaining trust.

4. Cross-Border Payments and Interoperability
Global commerce still suffers from fragmented infrastructure, cost, and slow settlement. Driving collaboration and innovation, including blockchain, tokenization, and AI orchestration, will be key to delivering faster, cheaper, more transparent cross-border payments.

5. Financial Inclusion and Trust
Innovation must be inclusive. Ensuring digital literacy, accessibility, and transparency in AI-driven decisions is vital to avoid leaving behind vulnerable groups and to strengthen public trust.

6. Emerging Trend: AI Agent Commerce
Autonomous agents will soon research, negotiate, and transact on behalf of consumers and businesses. This will redefine the merchant landscape, where competitiveness will depend on being discoverable and interoperable with agent ecosystems. Standards for agent identity, consent, liability, and merchant readiness must be developed now.

I will bring to the Advisory Board a unique combination of AI expertise, entrepreneurial experience, and two decades of leadership in payments technology.

1. AI and Innovation in Payments : As Founder and CEO of DataWhisper, I am pioneering the safe and compliant adoption of Generative and Agentic AI in financial services. I bring practical expertise on how AI and agentic AI are already reshaping processes, customer engagement, and the rise of AI Agent commerce, where intelligent agents transact on behalf of consumers and businesses.

2. Entrepreneurial Perspective and Fintech Experience: As a founder leading a scaling company, I understand the realities of the startup and fintech landscape, balancing innovation, regulation, and growth. This perspective allows me to bridge the gap between disruptive new entrants and established incumbents, ensuring the Advisory Board benefits from both agility and scale.

3. Technical Leadership Across the Payments Industry: With 20 years of experience in payments technology, including leadership roles at Atos, Worldline, and as SVP of Technology at Elavon/US Bank Corp, I have a deep understanding of global payment infrastructures, compliance obligations, and the operational challenges of deploying innovation at scale.

4. Collaboration and Ecosystem Building: I have worked with gateways, acquirers, and financial institutions, while also building a fintech scaleup. This enables me to connect startups, incumbents, and regulators, fostering collaboration that accelerates responsible adoption of innovation while ensuring resilience, inclusion, and trust.

I will contribute not only my expertise, but also a collaborative and forward-looking mindset, helping the Advisory Board guide the industry through AI-driven disruption while positioning the UK payments sector as a global leader in responsible innovation.

Mark Goldspink

Director
Phygital AI Ltd

I would be honoured to serve as a member of The Payments Association’s Advisory Board. Having been actively engaged as an Ambassador and long-time supporter of the Association, I am deeply aligned with its mission to make payments work for all and to create a profitable, sustainable ecosystem.

Over my 35+ year career, I have consistently worked at the intersection of innovation, financial services, and resilience. I have held CEO and divisional leadership roles with full P&L responsibility across global fintech, payments, and data organisations. I have launched pioneering fraud prevention technologies, built international partnerships, and led cross-border payment and merchant commerce initiatives that have delivered sustainable value to businesses and consumers. These experiences have equipped me to contribute to the Advisory Board not just as a representative of my organisation, but as a leader who can help shape industry-wide direction.

Peers and colleagues know me as someone who collaborates widely, connects communities, and builds bridges between technology, regulation, and commercial delivery. As an Ambassador of The Payments Association, I have seen first-hand how effective collaboration can be in driving forward meaningful debate and industry outcomes. I believe strongly that no single company, however large, can solve the challenges facing payments today. Success comes through shared vision, open innovation, and collective action, precisely what the Advisory Board exists to foster.

Looking ahead, the payments industry faces profound change: from the opportunities of AI and digital identity, to the imperatives of resilience, inclusion, and sustainability. These are not simply technical or regulatory issues, they are questions of trust, governance, and long-term value creation. I have dedicated much of my recent work to advancing data standards, building intelligent infrastructure, and promoting resilience by design, so that payments and mobility ecosystems can evolve with confidence. I would bring this perspective to the Advisory Board to ensure that our collective work remains both strategically ambitious and practically grounded.

Importantly, I share the Association’s ambition for influence. The payments sector in the UK is a world leader, but to remain so it must continue to be at the forefront of innovation, while ensuring it works for every stakeholder, banks, fintechs, regulators, merchants, and, most importantly, end-users. The Advisory Board has a critical role to play in aligning these interests and amplifying the industry’s voice nationally and globally.

In summary, I wish to join the Advisory Board to:

Contribute strategic insight from decades of leadership across fintech, payments, and fraud prevention.

Champion resilience, innovation, and inclusion as core principles of a sustainable payments ecosystem.

Act as a connector, fostering collaboration across the diverse membership of the Association.

Help ensure the UK payments industry remains globally influential and trusted.

It would be a privilege to serve alongside fellow leaders on the Advisory Board, to help deliver on the Association’s vision and ensure that the payments ecosystem thrives for the next decade and beyond.

The payments industry is entering a period of accelerated transformation, where technological innovation, regulatory change, and shifting customer expectations converge. For The Payments Association, the key challenge is not only to respond to this pace of change but to help members anticipate, adapt, and thrive within it. I see four main priorities for the year ahead:

1. Building trust and resilience in a volatile environment
Resilience must be at the heart of the payments ecosystem. Geopolitical uncertainty, cyber threats, fraud escalation, and systemic risks expose vulnerabilities across infrastructure, supply chains, and financial services. The Payments Association should champion best practice frameworks for operational resilience, encourage adoption of intelligent data infrastructures, and foster cross-industry collaboration to manage risk more effectively. Trust, once lost, is difficult to restore; resilience must therefore be proactive and designed-in.

2. Harnessing AI and data responsibly
AI is reshaping payments, driving real-time decision-making, fraud detection, personalised experiences, and compliance automation. But adoption at scale requires robust governance, common data standards, and shared approaches to transparency and accountability. The Association can play a leading role in shaping the debate on responsible AI in payments, helping members harness its benefits while mitigating risks around bias, privacy, and explainability. By promoting a Common Data Model and interoperability, we can reduce duplication, lower costs, and enable innovation.

3. Inclusion, accessibility, and consumer confidence
Despite progress, many individuals and small businesses remain underserved by the payments industry. Rising costs of living, digital exclusion, and uneven access to financial services threaten to widen gaps. The Payments Association should continue to advocate for solutions that make payments inclusive, accessible, and affordable, ensuring innovation serves society as well as shareholders. This means championing education, addressing vulnerabilities, and ensuring consumers retain choice and confidence in the system, whether in digital or cash-based payments.

4. Shaping global influence and regulatory clarity
The UK has a strong reputation as a leader in payments, but competition from other global hubs is increasing. To sustain influence, the industry needs clarity on regulatory direction and a joined-up voice with policymakers. The Payments Association is uniquely positioned to convene members, regulators, and government to create coherent positions on open banking, CBDCs, instant payments, and cross-border standards. The challenge is to balance compliance with competitiveness, ensuring the UK remains both a safe and innovative place to do business.

Conclusion
The Payments Association’s role is to bring the industry together, amplify its voice, and guide it through uncertainty with clarity and purpose. By focusing on resilience, responsible AI and data, inclusion, and global competitiveness, the Association can ensure the UK payments sector not only responds to immediate challenges but also builds the foundations for sustainable growth in the decade ahead.

I would bring to the Advisory Board a combination of strategic leadership experience, deep industry expertise, and a strong commitment to collaboration. Having held CEO and divisional leadership roles with P&L responsibility across global fintech, payments, and fraud prevention businesses, I understand the challenges of delivering both innovation and resilience in complex ecosystems.

Over 35 years, I have led pioneering initiatives, from launching the first fully automated fraud solution endorsed by Gartner, to advancing cross-border payments and building intelligent data infrastructures that enable real-time decision-making. These experiences give me a broad perspective across the payments value chain, from regulation and risk to customer experience and commercial growth.

I bring three particular strengths:

Strategic insight and innovation – I have consistently been at the forefront of introducing new technologies and business models, including AI-driven fraud prevention, data governance solutions, and nationwide pricing systems. I will bring this future-focused perspective to ensure the Advisory Board remains ahead of industry trends.

Collaboration and influence – As an Ambassador of The Payments Association and a non-executive director, I have built a reputation for connecting diverse stakeholders, regulators, banks, fintechs, and merchants, to solve systemic problems. I believe the Advisory Board’s strength lies in its collective voice, and I will actively foster collaboration to ensure we achieve more together than alone.

Commitment to resilience and inclusion – I am passionate about making payments work for all. This means not only driving profitability and competitiveness, but also ensuring the system is resilient, inclusive, and trusted by society. My recent focus on resilience by design and intelligent infrastructure is directly relevant to the challenges the industry faces today.

Above all, I will bring energy, curiosity, and a determination to help The Payments Association deliver on its ambition to be the most influential trade body in payments. By drawing on my experience, networks, and passion for innovation, I hope to make a meaningful contribution to shaping the industry’s future and ensuring that our ecosystem continues to thrive sustainably for the benefit of all.

Mike Elliff

Chief Revenue Officer and EMEA CEO
Chargebacks911
  • A strong, vibrant and innovative payments industry is a crucial driver of economic growth and well-being across the UK, and is a key foundation for our continued global success in finance and technology.
  • The PA has a unique role in the UK payments industry, driving a more collaborative, inclusive, dynamic and successful payments ecosystem. The PA provides a critical forum to bring the industry together to shape the future of payments, and also a clear industry voice to customers, stakeholders, regulators and policymakers.
  • The Advisory Board is a diverse, experienced and talented group of industry leaders, and would benefit from an additional voice with a merchant-focused perspective.
  • Ensuring that the potential social and economic opportunity articulated in the National Payments Vision enjoys broad political and policymaker support and drives ambitious outcomes.
  • Active participation in the design, development and build-out of world-class A2A infrastructure, balancing investment incentives, competitive dynamics and platform integrity and resilience.
  • Supporting the development of an open banking ecosystem that drives consumer adoption and works for all participants.
  • Working with participants, regulators and policymakers to develop a robust but supportive environment for payment innovation in crypto, blockchain and stablecoin.
  • Supporting the industry to manage the ever-increasing risk of cyber threats, and the relentless rise in fraud and customer disputes.
  • A willingness to challenge;an emphasis on partnership and collaboration;a focus on delivering practical outcomes.
  • A breadth of experience and perspective encompassing banking, fintech, acquiring, open banking and disputes.
  • A particular interest in outcomes for merchants and consumers.

Murthy Maddali

Manging Director, Europe West
Techwave Consulting UK Limited

As a visionary leader with over 25 years of international experience in scaling businesses, I am deeply passionate about advancing the payments ecosystem to serve diverse stakeholders and drive sustainable growth. My journey as Managing Director and SVP at Techwave has allowed me to lead digital transformation strategies for global enterprises, optimizing operations and co-creating business value. In my current role on the Cross Border Working Committee with The Payments Association, I have experienced first-hand the power of collaborative policy and innovation in shaping industry standards and delivering benefit to the wider community.

With my strategic and technical expertise, I want to contribute to the Advisory Board in shaping the Payments Association’s role as a transformative, inclusive industry voice. I am enthusiastic about enabling payment solutions that are accessible, secure, compliant, and responsive to evolving global commerce trends. Membership on the Advisory Board would also allow me to strengthen connections with fellow leaders and foster new ideas that deliver practical, scalable results for members.

My deep engagement with regulatory bodies, technology partners, and clients across Europe, the UK, and beyond, equips me to contribute to the Board’s mandate of building a forward-looking, profitable, and resilient ecosystem that reflects the needs of its members and positively influences policy and industry dialogue. I am committed to active, collaborative engagement in all Board activities and to championing initiatives that make payments work for all.

Over the next year, the payments industry will face significant challenges and opportunities arising from evolving regulation, digital innovation, and macroeconomic volatility. One central challenge will be compliance with rapidly shifting regulatory environments, including open banking, PSD3, and cross-border frameworks, while maintaining agility and customer trust. Another challenge is the need to secure payments infrastructure against the rising threat of sophisticated cyber-attacks and fraud, ensuring both resilience and innovation are prioritized.

The Association should focus on fostering cross-industry collaboration to address fragmentation in payment standards and facilitate interoperability, especially for SME participation and new market entrants. Encouraging sustainable practices, particularly around ESG requirements and responsible technology adoption, will be vital for building long-term industry credibility.

Finally, delivering on the promise of financial inclusion and driving adoption of digital payments in underserved communities remains an imperative. The Board can play a pivotal role in shaping policy, advocating for regulatory clarity, and nurturing partnerships that create meaningful impact in these areas.

As a seasoned business scaler and technology strategist, I bring a unique blend of commercial, operational, and transformational leadership to the Advisory Board. My experience managing P&L for Techwave’s Europe West region, leading multicultural teams, and large-scale implementing cross border payments transformation projects at international financial institutions ensures I am adept at both vision and execution.

My collaborative approach and existing role on The Payments Association’s Cross Border Working Committee reflect my commitment to industry dialogue and policy development. I have a proven track record in driving compliance and operational excellence while fostering innovation and partnership. I will bring strategic insight, a wide industry network, and an inclusive, solutions-oriented mindset to help shape the Board’s initiatives and advance the Association’s reputation as a driving force for positive change.

Natalie Lewis

Partner, Head of Fintech, Market Infrastructure & Payments
Travers Smith LLP

Travers Smith joined The Payments Association around two and a half years ago, and in that time has repeatedly delivered for the industry across a range of fields, whether that be in policy wins (e.g. APP scam maximum levels, safeguarding end-state rules), bringing the ecosystem together (Pay360, the Working Groups), or thought leadership (Payments Intelligence, The Payments Manifesto). I am passionate about payments and hugely grateful to The Payments Association for everything it does. I can’t think of a better way to combine my passion and my gratitude than by helping The Payments Association and its membership (and, by extension, all payments firms, customers, partners, and the UK economy) than by helping steer it through joining the Advisory Board. I have been the Digital Currencies Working Group Lead for The Payments Association since the beginning of the year, and I would like to replicate the impact we have been able to make through that forum across every aspect The Payments Association’s work.

The Advisory Board brings together a unique set of perspectives from every corner of the ecosystem, and I would be thrilled to be able to add my perspective as well as (I’m certain) learn an incredible amount from my fellow Advisory Board members.

We all know that this is a time of incredible change in payments, and I’m excited by the opportunity to help shape that. The National Payments Vision has started to give us the platform we have long needed, to work with regulators and policymakers to get everyone pulling in the same direction, with the same urgency, and for the same goals, and knowing where the accountability lies. I want to help make sure that this is achieved and in a way that serves all stakeholders.

Diversity of background and thought is also incredibly important to me, and I want to make sure that this continues to be represented on the Advisory Board and in this case, that means putting myself forward.

There are three.

First, making sure that the promise of the National Payments Vision is achieved. As I have said at our Future of Fintech conference both this year and last, it is absolutely critical that the Payments Forward Plan, due by the end of the year, is sufficiently detailed and aligned with the industry; has clear accountability for delivery; and is future-proofed. I can’t be the only person who looks back over the last near-decade and is forced to conclude that we have had multiple false starts in trying to forge a strategic direction for payments. In addition, while it is helpful and positive that the government and bodies such as the Bank of England and FCA see (and appear to have embraced) the need for greater intervention and direction from policymakers, this absolutely cannot only be top-down – it has absolutely got to be co-created with the industry (and end users) or it will not work. We also cannot allow ourselves to drift back to old ways as we move through 2026, for example, by finding ourselves with a congested and conflicting regulatory to-do list all over again.

Secondly, embedding new technologies. The 2020s, so far, have seen AI and new forms of digital money leave the realm of science fiction and become a fact of life. My firm belief is that very soon, both of these will be seen as ubiquitous and foundational as the internet. Agentic AI is already looking like it will redefine ecommerce, and in my role on the Digital Currencies Working Group I see both the opportunities and the obstacles when it comes to new forms of digital money. On that topic, new technology throws into stark relief the international nature of the industry and these challenges. While international harmonisation will not always be possible (or maybe even desirable), awareness of, and engagement with, international and cross-border initiatives is essential. That is why programmes like the Transatlantic Taskforce for Markets of the Future, and the US-UK Technology Prosperity Deal, are going to be ever more important. The UK cannot be left outside, still less behind.

Thirdly, and connected, driving financial inclusion. The risk of being at such a critical inflection point is that it might overlook certain groups. That cannot be allowed to happen. Linking it back to my first challenge, financial inclusion has got to be an integral part of the DNA of the Payments Forward Plan, not an add-on or a platitude.

Fortunately, The Payments Association is brilliantly placed to rise to all of these challenges (and the others that will doubtless present themselves)!

I am a Partner in the Financial Services & Markets Department at law firm Travers Smith, and have led our cross-disciplinary and market-leading Fintech, Market Infrastructure and Payments practice for several years. This means that I advise businesses at every link in the payments value chain (and other financial institutions besides), ranging from systemically important payment systems, all the way through to unregulated technology businesses, via acquirers, TPPs, money remitters, issuers, digital assets businesses and more. My clients are responsible for transactions worth trillions of pounds on a daily basis and provide complex fintech infrastructure which is integral to the day-to-day operation of the world’s financial markets and systems.

This means that I will bring a deep and rounded understanding of the legal and regulatory environment, but also a holistic view of how the different parts of the ecosystem interact with each other, where their interest align – and where they diverge. At Travers Smith, we pride ourselves on being much more than ‘only’ legal advisers.

I am a sought-after writer and speaker on my practice area (and not only by The Payments Association) and have won multiple awards and accolades, including (for example), leading the Travers Smith team that won the “Moving the Market Forward” FT Innovative Lawyers Award in 2021 for the launch of a new Euro payments mechanism with systemic importance to the market.

When not thinking about payments and fintech, I am one of the partner sponsors of the firm’s Gender Balance Group. I founded and co-ordinate a Women in Fintech networking programme and always bring the perspective of giving women the best chances to succeed in the payments world, as this is important to make sure that we keep delivering products that meet everyone’s needs.

Having been the Digital Currencies Working Group Lead since January 2025, I will bring an understanding of how the Advisory Board and leadership team’s strategic priorities can be executed on and brought to life for TPA members. I have seen firsthand the impact the Working Groups can have.

Finally, I have already mentioned my passion for payments, and I will definitely bring that to every aspect of the Advisory Board’s work!

Neil Hawkey

General Manager
eQuire

I strongly advocate for the unique value and benefit the Payment Association brings to its membership. No other organisation achieves such an extensive platform of co-operation between the differing elements of the payments ecosystem (i.e. Merchants, Processors, Issuers, Acquirers, Law Enforcement, Payment Schemes, Service Providers, Consultants, etc.). This non-competitive environment, information exchange and sharing (e.g. via Community Meetings, Working Groups, Forums, etc.) is a core element of the tangible value the Payment Association brings to its membership, 365 days of the year.

I have extensive experience participating in board-level positions as an articulate, engaged, and value-driven participant. Leveraging my extensive expertise from across the payment ecosystem, I bring a balanced understanding of the sensitivities and reliance all elements of the payment ecosystem have upon each other. Previously, I was elected by my industry merchant peers and elected as co-chair of the Merchant Risk Council’s (MRC) European Board (ended 2002).

The true value of wide-reaching and meaningful collaboration, sharing, and learning can only be achieved when a unilateral, all-encompassing approach is taken across the entire payment ecosystem.

The Payment Association must focus on embracing membership from the merchant community, processors, ISO, and the associated service agent companies that work within these sectors.

I have extensive connections, a solid reputation within the global merchant community, and first-hand experience driving merchants to participate in industry organisations.

I have benefited from 35 years in payment and risk management and have achieved a unique and rounded appreciation for the interconnected elements of the payment ecosystem and their reliance and sensitivity on each other. I likely exceed the experience of my piers given my work within all areas of payments including in a merchant (Health-Bridge), in Government (British Foreign Office), in an Acquirer (Bank of Scotland, eQuire), an Issuer (Bank of America-MBNA), a Global Payments Scheme (Visa) and a Solution Provider (Epoch).

I am internationally acknowledged and recognised as a passionate, motivated, and seasoned authority/spokesperson in the payments industry. I currently hold positions within several industry organisations, such as the Chair of the MRC’s Fraud Committee and Community, Expert Group European Commission, and European Payment Council Member.

Nicole Bossieux

Chief Revenue Officer
FinCrime Dynamics

I’ve been a member of The Payments Association since I joined FinCrime Dynamics. I’m active in the working groups, submit articles, attend and participate in the events and would like to do more with and for this group!

Fighting fraud is still a massive challenge for all of us and with technology heading in the trajectory it’s heading, it’s not about to get any easier. TPA needs to lead the charge in the fight against fraud in the UK and cross boarders

I bring enthusiasm, a great network, and 15+ years in the fraud and financial crime fighting space.

Roderick Psaila

Managing Director
Bridge Advice

This is the first year that Bridge Advice has become a member of TPA and I have been very attentive at the way the Association operates. I admired most things. However, I believe that a fresh pair of eyes can sometimes bring positive suggestions to the table. I will be looking forward to contribute if selected by my fellow members.

Few pointers:
1. How PSD3 will impinge on the scope of PIs vs EMIs
2. SEPA Instant and 24/7 availability
3. Rising compliance and detection costs for members
4. Cross-border costs and fragmentation

Strategy – Drive – EU perspective

Steve Hoban

CEO
Suresite Group Limited

At Attenda we have been providing payment solutions to the fuel forecourt sector for over 20 years. We have intimate knowledge of the sector and strong relationships across the payments architecture. ie POS providers, customers, acquirers, etc etc. Over the last 3 years we have seen the payments landscape change with the increase in unattended/contactless interactions and increase in mobilty payment innovation. I see the payments landscape as a complex relay race of partners to fulfil the end to end payment flow and as such it is really important we collaborate and share where we see common challenges to improve customer and consumer experience. For this reason I would like to join the advisory board.

Our main challenge as a community is the pace of change that customers are looking for that is being driven by their consumer demands plus the advent of tech/AI speeding up the ability to develop innovative solutions. How do we embrace this whilst ensuring a safe environment enabling payment flow within a rightly regulated industry

over 35 years business experience covering retail, loyalty, payments and health and safety. I am used to working in complex environments and working collaboratively to get things done including internationally

Sundeepta Das

Founder
Cohesive Architecture

I would like to join The Payments Association Advisory Board to contribute my expertise, experience, and passion for shaping the future of payments in an environment of rapid technological and regulatory change.

The payments industry is undergoing profound transformation, driven by advances in digital assets, embedded finance, blockchain settlement, AI, and open banking. While these innovations unlock efficiency and inclusion, they also create new challenges in regulation, consumer trust, interoperability, and systemic resilience. My professional background spans strategy, architecture, and implementation of next-generation financial technologies, with a particular focus on payments infrastructure and the integration of compliance frameworks such as AML, sanctions screening, and data protection. This experience positions me to contribute meaningfully to the Advisory Board’s mission of guiding industry direction and policy.

I believe the Association plays a critical role in convening diverse stakeholders, banks, fintechs, regulators, and corporates, to ensure that innovation does not compromise trust, transparency, or security. I want to help strengthen this role by providing practical insights into how emerging technologies can be responsibly scaled, how regulatory oversight can be embedded without stifling innovation, and how the UK and Europe can remain global leaders in payments excellence.

Specifically, I would bring value in three areas:

Innovation and Architecture – Offering a deep understanding of payments infrastructure design, including lessons from real-time payment systems and blockchain settlement networks, to ensure interoperability and resilience.

Regulation and Trust – Advising on approaches to embed compliance and governance into digital payments systems, bridging the gap between technology innovation and regulatory expectations across multiple jurisdictions.

Collaboration and Inclusion – Advocating for collaboration between incumbents and challengers, and promoting initiatives that drive financial inclusion, sustainable growth, and consumer benefit.

Joining the Advisory Board would also be an opportunity to listen, learn, and exchange perspectives with other leaders in the ecosystem. I see this role as not only contributing expertise but also amplifying the collective voice of the industry to policymakers, helping ensure that regulation is proportionate, innovation-friendly, and internationally aligned.

Ultimately, I want to play a role in shaping a payments landscape that is secure, efficient, inclusive, and future-ready. The Advisory Board offers a unique platform to influence this trajectory and I am motivated to contribute actively, thoughtfully, and collaboratively to its work.

Looking ahead, I think the biggest challenges for the payments industry, and therefore for The Payments Association, will be less about technology itself, and more about how we use it responsibly and inclusively.

Regulation and Oversight
The pace of regulatory change is intense right now, whether it’s PSD3 in Europe, crypto and digital asset frameworks, or UK-specific initiatives. For many members, especially smaller fintechs, it’s hard to keep up. I see real value in the Association helping to bridge that gap, giving members a collective voice with policymakers, and making sure regulation protects consumers without shutting the door on innovation.

Fraud and Consumer Trust
Fraud feels like the elephant in the room. With APP scams and new forms of digital fraud rising, consumer confidence could easily be undermined. I think the Association can help by pushing for better collaboration across the industry – data sharing, common fraud standards, and education – so that customers feel protected no matter what payment method they choose.

Interoperability and Resilience
We’re seeing new payment rails, experiments with CBDCs, and tokenisation, all exciting, but also fragmented. If we don’t tackle interoperability now, we risk creating closed systems that work brilliantly in isolation but badly together. The Association could champion open standards and practical ways to keep infrastructure resilient, especially against cyber threats.

Innovation and Competitiveness
UK and European fintech have always punched above their weight, but with funding tighter and global competition heating up, the risk is that innovation slows. I’d like to see the Association helping members find practical routes to scale – connecting fintechs with banks, corporates, regulators – so that good ideas don’t die in pilots.

Inclusion
Finally, I feel strongly that payments innovation mustn’t leave people behind. Whether it’s the elderly still relying on cash or communities without easy digital access, the Association has a role in making sure inclusion is always part of the conversation, not an afterthought.

If the Association can focus on these areas, regulation, fraud, interoperability, innovation, and inclusion, I believe it can help members not just survive

I would bring to the Advisory Board a combination of hands-on experience, global perspective, and a real commitment to shaping the future of payments in a way that is safe, innovative, and inclusive.

Over the course of my career, I have had the privilege of working on the design and implementation of modern real-time payment clearing and settlement networks across multiple regions. This includes projects in Singapore, the USA, the UK (through Vocalink-operated schemes), as well as in emerging markets such as Thailand and Peru, and across Europe. This global exposure has given me a unique perspective on what works, what doesn’t, and how different jurisdictions approach similar challenges in very different ways.

I’ve seen first-hand the complexity of building payment systems that balance speed and efficiency with resilience, regulatory compliance, and interoperability. From mature markets with sophisticated infrastructures to emerging markets where financial inclusion was a primary driver, I’ve learned how important it is to adapt design principles to local needs while still keeping an eye on global connectivity.

What I can bring to the Advisory Board is not just technical or strategic insight, but the ability to connect the dots across geographies and stakeholders. I can share lessons learned from schemes that have succeeded in driving adoption, and equally from those that struggled with governance, cost, or fragmentation. I believe this international perspective will be valuable in helping the Association anticipate trends, avoid pitfalls, and position the UK and its members as leaders in the global payments ecosystem.

Equally important, I bring a collaborative mindset. Having worked with central banks, regulators, banks, fintechs, and technology providers in different regions, I understand the value of building consensus and trust between parties who don’t always share the same priorities. The Advisory Board is at its strongest when it reflects diverse voices, and I would contribute with a spirit of openness and partnership.

In short, I would bring global experience, practical lessons from implementing real-time payment systems, and a commitment to working with others to shape a resilient, innovative, and inclusive payments industry.

Teresa Connors

Managing Director
Payment Matters

The Payments Association Advisory Board is at a pivotal moment following Nineteen Group’s investment and changes to Board membership. I’d like to bring my experience across banking, fintech, bigtech and as a founder to the Board; I have a holistic understanding of the payments ecosystem and the needs of its diverse participants. This perspective brings an independent voice that understands and can balance multiple viewpoints.

  • My focus is on:
    Championing the Association’s convening power: Working Groups, conferences, networking and events that foster collaboration, knowledge sharing and industry cohesion.
  • Shaping and harnessing the power of key industry opportunities, including:
    • National Payments Vision for a connected, innovative UK payments system.
    • Global regulatory and innovation shifts such as the US GENIUS Act.
    • Fraud prevention, digital currencies, tokenised assets, CBDCs and AI (including Agentic AI).
  • Enhancing the position of the UK as a global standard bearer for payments;widening the Association’s international reach to influence standards, regulation and innovation.
  • Supporting the Association’s ambition for international expansion, helping firms beyond the UK to build payment focussed communities facilitating growth and innovative propositions for all end users.
  • Advocating balance on the Advisory Board so all member voices are heard.
  • Focussing on the member value proposition, ensuring the Association delivers meaningful benefits for all members, from global institutions to nimble fintechs.

By leveraging the Association’s convening power and international reach the Advisory Board can help amplify the UK’s influence on global standards, regulation and innovation, while delivering tangible value to members, from large institutions to agile fintechs.

The payments industry is undergoing rapid transformation driven by technology, regulation, and evolving customer expectations. It’s challenging for new and old technologies need to work in parallel, from both an operational and customer perspective. The volume of regulation affecting the payments sector is huge, the Association needs to sustain regulatory engagement and help members navigate requirements.
The Association can guide the ecosystem through complex transformation and build a trusted and competitive future for providers and users.
Key industry challenges and opportunities to focus on include:

  • Regulatory influence
  • National Payments Vision
  • CBDCs and digital currencies
  • Stablecoins
  • Tokenised Assets
  • AI, including Agentic AI
  • The fight against fraud
  • Cyber protection
  • Open Banking
  • Open Finance
  • Cash

Additionally, a key challenge is the international expansion of the Associations reach; resource must be used effectively with a clear strategic plan, monitoring & measurement of progress and outcomes.

With experience spanning banking, fintech and big tech, I have a blend of strategic insight and hands-on industry experience. Additionally, I’m collegiate, outcome focussed and used to operating at Board level.

As a member of the Advisory Board, I would bring insight and guidance that is pertinent and actionable to help deliver Association objectives. My international cross border experience would support the Board in its ambition to extend international reach.
Members are the bedrock of the Association; value needs to be evident for all members. This means fostering opportunities for commercial & professional growth, knowledge sharing and meaningful connection.

In summary, I would bring insight & guidance, strengthening the Association’s UK & international position and seek value for every member.

Tom Essenhigh

VP Retail & Hospitality
Worldpay

The payments industry is ever evolving, and it is imperative all elements of the ecosystem work together – as the unifying voice of the payments industry I would be proud to be a member of the advisory board.

I am passionate about the industry, and I am honoured to be part of it, involvement in the Association will further help me to shape it.

The industry is facing several challenges, some offer opportunity and some require careful navigation. I believe AI, Open Banking, ESG and Cyber threats top the list of the current challenges for 2026.

A varied 20+ year career in the payment industry, I spend a lot of time with Enterprise businesses as well as other important players in the Payments Ecosystem including Card Schemes, BNPL providers, regulators and ESG partners. I can bring this rich insight to the Board.

I understand nuances across the ecosystems and have a deep understanding of the financial and technical aspects that drive the industry.

I speak at numerous industry events and regular contribute to press releases/ Podcasts etc, I can use this to help promote the Payments Association.

Willem Wellinghoff

Chief Compliance Officer
Ecommpay

Ecommpay is a key player in the payments landscape with a clear focus on financial inclusion. As such I believe we have a strong perspective to bring to the Payments Association Advisory Board.

The payments industry is evolving rapidly, and with increased scrutiny on payment services and electronic money providers, maintaining a robust and dedicated regulatory framework is critical to ensuring stability, innovation, and consumer protection in support of the National Payments Vision. I therefore believe I could bring a valued perspective to the Advisory Board. In particular, I believe a strong, dedicated focus on payment regulation remains essential to safeguarding industry growth, consumer trust, and the UK’s position as a global leader in payments innovation. I can also assist in influencing and enhancing regulatory policy decisions and ensuring stronger collaboration within industry to ensure the aims of the PA Manifesto and the National Payments Vision are a continued focus across industry, regulators and Government.

The delivery of the Retail Payments Vision is undoubtedly a key issue for the Payments Association with the following aspects probably the biggest challenges:

Infrastructure and Technology Challenges:

  • Legacy System Limitations: The current retail payments infrastructure needs significant modernisation to support next-generation technologies while maintaining the resilience of existing systems like Faster Payments
  • Coordination Complexity: Bringing together expertise from across the payments ecosystem to design the next generation infrastructure there are diverse stakeholder interests and technical requirements that will need to be managed
  • Balancing Innovation with Stability: Ensuring system resilience while enabling technological advancement and innovation
  • Interoperability:
    • In an increasingly borderless environment where cross border payments are increasing, the interoperability of the payments infrastructure across national and international level is often fragmented causing disruption and a multitude of challenges in the ecosystem, from liquidity management to managing the customer experience remains uninterrupted.
  • Regulatory and Governance Challenges:
    • Regulatory Congestion: There is a clear need for a cohesive, efficient approach to navigating the complexities of the payments sector as well as aligning activities across the various regulatory organisations, along with promoting the integrity of the financial services system, fostering innovation and ensuring the stability of the economy.
  • Public-Private Partnership Balance: It is also important to embed public and private sector collaboration
  • Market and Competitive Challenges:
    • Supporting Competition: The new infrastructure must promote rather than hinder competition among payment service providers
  • International Competitiveness: It is critical to maintain the UK’s position as a global financial centre while implementing domestic reforms
  • Consumer Protection: Innovation with security, particularly around fraud prevention

I have over 20 years’ professional experience in the financial services, financial crime and technology sector focused on payments and lending, with a multi-faceted skill set across legal and compliance. With a proven track record of providing strategic guidance and pragmatic and commercially minded advice to executives, Board of Directors, and key stakeholders I believe I could bring a valuable perspective to the Retail Payments Infrastructure Board. I can also assist in influencing and enhancing regulatory policy decisions and ensuring stronger collaboration within industry to ensure the aims of the PA Manifesto and the National Payments Vision are a continued focus across industry, regulators and Government.

The payments industry is evolving rapidly, and with increased scrutiny on payment services and electronic money providers, maintaining a robust and dedicated regulatory framework is critical to ensuring stability, innovation, and consumer protection in support of the National Payments Vision. A strong, dedicated focus on payment regulation remains essential to safeguarding industry growth, consumer trust, and the UK’s position as a global leader in payments innovation.

I am a dedicated, hardworking, and extremely organised individual, always striving and advocating to enhance best practices for the industry and Ecommpay, efficiently and effectively. I seamlessly drive forward the strategic goals of Ecommpay and will consistently go above and beyond in pursuit of excellence.

I also have a passion for giving back and have been an active mentor to tech and fintech startups and compliance professionals. I am passionate about sharing knowledge and expertise with emerging companies, as well enhancing my knowledge on innovative technology to support the financial ecosystem and infrastructure, helping them navigate the complex legal and regulatory landscape.

Beyond acting as a mentor, I am a Regulatory Working Party member of The Payments Association, having been a key contributor to the Manifesto, and preparing responses to regulatory consultations. I also have previously held industry advisory roles as a regulatory advisor to the Board of the Credit Services Association providing advice and strategic direction for the association, closely working with regulators, relating to changes in consumer credit and payments and the shift to new regulatory regime. I was the primary draftsman of the Credit Services Association Code of Practice, and through the Civil Courts Users Association, contributed to the drafting of the Civil Procedure Rules Pre-Action Protocols on Debt Claims, as well as leading the industry on work involving the impact of mental health in debt and generating best practice for the industry.

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