A documentary by the payments association & we fight fraud

The new APP fraud rules:
What they mean for consumers, fraudsters and the UK

Welcome to the home of our exclusive documentary, created in partnership with The Payments Association and We Fight Fraud. This film delves deep into the growing threat of APP fraud and the impact of regulatory changes in October 2024.

Watch the full documentary

Discover how these new rules are designed to protect consumers and how criminals exploit weaknesses.

We premiered the documentary on Thursday 19 September 2024, followed by a live debate with experts from The Payments Association, We Fight Fraud and Cardaq. You can watch the full debate using the button below.


Further APP fraud resources

The impact of APP fraud on future cross border payments transactions whitepaper


This ground-breaking thought-leadership whitepaper explores why Authorised Push Payment (APP) fraud is infiltrating not just domestic payments but cross-border transactions, and how it presents significant challenges. It investigates why the global regulatory system struggles to effectively address APP fraud in cross-border transactions and what can be done now to mitigate these issues. It looks at the underlying challenges of combatting APP fraud in cross-border payments, including the complexity of international transactions, lack of clarity on liability, and insufficient security measures.

Register to download the whitepaper >>

Unveiling APP fraud trends: The PSR’s July 2024 report insights

 

Authorised Push Payment (APP) scams have become a prevalent issue in the financial sector, where fraudsters deceive individuals into transferring money to accounts under their control. These scams not only lead to significant financial losses but also cause severe emotional distress to victims.



Read the full Payments Intelligence Article >>

How firms can navigate consumer duty alongside the risk of APP fraud

In this insights podcast episode, reporter George Iddenden spoke to Thistle Initiatives head of payment services Lorraine Mouat, and Jessica Cath, the company’s head of finanical crime on how financial services firms can balance consumer duty requirements meanwhile managing the risk of APP fraud.

Listen to the episode in full >>

 
mobile phone with hooded person hovering over with credit card

Banks call for all industries to be accountable for APP fraud

Santander is calling for more to be done to combat fraud because the PSR’s mandatory reimbursement plans for APP scam victims will be an unsustainable cost for banks and schemes.

Read the full article >>

 

Membership

Merchant Community Membership

Are you a member of The Payments Association?

Member benefits include free tickets, discounts to more tickets, elevated brand visibility and more. Sign in to book tickets and find out more.

Welcome

Log in to access complimentary passes or discounts and access exclusive content as part of your membership. An auto-login link will be sent directly to your email.

Having trouble signing?

We use an auto-login link to ensure optimum security for your members hub. Simply enter your professional work e-mail address into the input area and you’ll receive a link to directly access your account.

First things first

Have you set up your Member account yet? If not, click here to do so.

Still not receiving your auto-login link?

Instead of using passwords, we e-mail you a link to log in to the site. This allows us to automatically verify you and apply member benefits based on your e-mail domain name.

Please click the button below which relates to the issue you’re having.

I didn't receive an e-mail

Tip: Check your spam

Sometimes our e-mails end up in spam. Make sure to check your spam folder for e-mails from The Payments Association

Tip: Check “other” tabs

Most modern e-mail clients now separate e-mails into different tabs. For example, Outlook has an “Other” tab, and Gmail has tabs for different types of e-mails, such as promotional.

Tip: Click the link within 60 minutes

For security reasons the link will expire after 60 minutes. Try submitting the login form again and wait a few seconds for the e-mail to arrive.

Tip: Only click once

The link will only work one time – once it’s been clicked, the link won’t log you in again. Instead, you’ll need to go back to the login screen and generate a new link.

Tip: Delete old login e-mails

Make sure you’re clicking the link on the most recent e-mail that’s been sent to you. We recommend deleting the e-mail once you’ve clicked the link.

Tip: Check your security policies

Some security systems will automatically click on links in e-mails to check for phishing, malware, viruses and other malicious threats. If these have been clicked, it won’t work when you try to click on the link.

Need to change your e-mail address?

For security reasons, e-mail address changes can only be complete by your Member Engagement Manager. Please contact the team directly for further help.

Still got a question?