In this episode of the Insights Podcast, Tony Craddock speaks with Kamran Hedjri and Oliver Steely about why regulated gaming operators are still treated as “high risk” by the payments industry.
They explore how outdated payment models, lower authorisation rates, and legacy merchant category codes are increasing costs and hurting customer experience, despite regulated operators often showing lower fraud and chargeback rates than other sectors. They also look at the practical steps schemes, issuers, and operators can take now to modernise the system and better distinguish regulated businesses from grey-market operators.
