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Mastering the most advanced information technologies to process disputed transactions, FIS has implemented its innovative dispute management CBK solution in major banks, processing and service centers, managing claims for over 100 million cards all around the world.
For over 30 years, we have been working very closely with our clients and partners to find the best state of the art, customized, efficient solutions for dispute processing, especially in our digital world where innovation is the key is to success.
Our FIS Experts have launched an automated Dispute System that will allow you and your customers to save time and money.
This new automated System is called “The Dispute Expert Service”!
A small glance of the benefits of this service:
- Improve cardholder experience in the dispute reporting process
- Reduce time spent by operators to retrieve valid dispute information from the cardholder (10 to 30 minutes per claim – 5.000 claims per month – 5 to 15 FTE)
- Filter out invalid disputes based on Mastercard and Visa chargeback rules
- Data accuracy of cardholder disputes (chargeback)
- Flexible deployment
- Requires no specific development
- Integrates intelligently with your processes.
Learn more at our Webinar on March 29th, at 3pm CET!