Consumer behavior: Digital wallets, fraud, and the future of how the UK pays
September 17, 2026
In this episode of the Insights Interview, Jack Robertson speaks with Nick Botha of AutoRek about the upcoming safeguarding requirements from the Financial Conduct Authority. They discuss how prepared payments firms are ahead of the May deadline, why many organisations still face operational and compliance challenges, and how building strong safeguarding processes can help firms meet regulatory expectations while strengthening trust in the industry.
