AI scams, emotional harm and the future of fraud prevention

Fraud has gone mainstream, and AI is rewriting its economics. In this episode of the Insights Interview, Jack Robertson speaks with Dalbir Sahota, global director of trusted payments at LSEG Risk Intelligence, about the findings of LSEG’s 2026 global fraud report. The conversation goes beyond the financial damage to the emotional fallout that erodes trust in digital payments long after the money is gone. Dal explains where losses are concentrated, why coordination matters, and what would move the needle the most.

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