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A Javelin Research & Strategy study commissioned by Verifi found that cardholder disputes and chargebacks generated $31 billion in financial losses in 2017, of which $19 billion was borne by merchants. The study also noted that for every dollar in a disputed transaction, merchants and issuing banks incur an additional $1.50 in costs due to demands on technology, personnel and external resources.
Full article: https://www.euromoney.com/article/b19y2sl7r93kgg/chargebacks-hitting-merchants-hard-but-they-dont-have-to?copyrightInfo=true
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