Regulation and Compliance
January 16, 2025
How can banks help provide their customers the peace of mind they need to feel confident that their mobile banking authentication systems are strong enough to protect them from fraud?
This is just one of the many questions PYMNTS set out to answer in the Consumer-Centric Authentication Study: Transforming The Consumer’s Digital Banking Experience, in collaboration with Entersekt. We collected and analyzed survey response data from 2,835 American consumers to learn how and why they believe having greater authentication controls can enhance the security of transactions made via mobile banking apps, what banks can do to meet their customers’ demand for greater authentication controls and the barriers that need to be overcome to increase mobile banking app adoption.
The Payments Association
St Clement’s House
27 Clements Lane
London EC4N 7AE
© Copyright 2024 The Payments Association. All Rights Reserved. The Payments Association is the trading name of Emerging Payments Ventures Limited.
Emerging Ventures Limited t/a The Payments Association; Registered in England and Wales, Company Number 06672728; VAT no. 938829859; Registered office address St. Clement’s House, 27 Clements Lane, London, England, EC4N 7AE.
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