Strategic Payments Platforms and Infrastructure
March 13, 2025
Dialect Communications, a Business Process Outsource (BPO) that offers
customer experience (CX) solutions for Fintechs, is partnering with Paynetics, one of
Europe’s leading providers of embedded finance and digital banking, to provide
world-class customer engagement services for both the UK and European markets. The
partnership will support the FCA’s new consumer duty requirements to deliver clear
customer communication and support.
Dialect is supporting Paynetics through the provision of a fully outsourced customer
experience solution designed to meet the ever-increasing needs of customers across
Europe. Support is provided via Dialect’s state-of-the-art cloud-based technology,
enabling a fully blended customer experience across voice, email, and chat and beyond,
delivering a seamless omnichannel solution.
The Dialect and Paynetics partnership recognises the growing importance of customer
support in providing regulated products and the demands for a multi-channel approach
to customer engagement. Paynetics helps its clients to introduce new financial products
using its industry-leading embedded finance platform with multiple entry points across
card issuing and acquiring, IBAN accounts, and bank transfers. A key element of the
overall proposition is to support timely and comprehensive customer engagement.
Neil Wake, CEO at Dialect, said: “Dialect is delighted to work with Paynetics in this new
partnership. Paynetics is a leader in payments that has a great business model focused
on designing and offering digital banking solutions. Dialect is thrilled to form this
relationship that will bring value to both companies. We are excited about this
partnership and looking forward to working with them in close collaboration.“
Mike Peplow, CEO at Paynetics UK, added: “We are pleased to be working with Dialect,
who are leaders in the provision of customer engagement for regulated financial
products. This partnership recognises the growing importance of timely, knowledgeable
and appropriate customer engagement as a key part of delivering a firm’s Consumer
Duty obligations. Working with Dialect allows Paynetics and our Program Manager
partners to consistently deliver high-quality customer engagement on a 365, 24/7 basis
across the UK and Europe.”
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