Dialect, an award-winning payments specialist and customer experience provider, is thrilled to offer first-line customer service and back-office support to Kaldi, a UK-based fintech company offering savings and investment accounts through its innovative payments app.
Kaldi, dedicated to financial wellness, aims to transform the finances of Gen Z and Millennials by providing simple and effective savings and investment solutions, encouraging them to “save earlier and better.” Kaldi customers will receive support via email, while Dialect ensures the safety of customer funds through a robust transaction monitoring solution.
Tailored specifically for Kaldi, the Dialect solution delivers high-quality support for the Gen Z and Millennial client base by understanding the unique needs of Kaldi’s product and customer expectations. This partnership allows Kaldi to concentrate on product growth while Dialect becomes a trusted extension of the business, guaranteeing exceptional customer support and protecting customer funds.
Neil Wake, CEO of Dialect, said, “We are delighted to announce our partnership with Kaldi. Our shared vision of prioritising customer experience and reducing risk for Kaldi and its customers aligns perfectly. By leveraging our expertise in the FinTech sector, we are committed to supporting Kaldi’s mission of providing seamless financial wellness for Gen Z and Millennials, offering the support they need when they need it.”
Mark Burges Watson, CEO of Kaldi, commented, “We are very pleased to be working with Dialect. To get the most out of our app, our Gen Z and Millennial users need to have access to high-quality customer support. At the same time, that support needs to be both cost-effective and scalable. In Dialect, we believe we have a partner that can deliver on these two metrics.”
About Kaldi
Kaldi is a UK startup formed in 2022, launching its powerful cashback app in November 2024.
Kaldi was co-founded by business and tech heavyweights Mark Burges Watson and Justin White, who partnered with a common mission to transform the savings habits of UK consumers by getting them to save earlier and better.
Through a mix of angel investment, backing from financial partners and crowdfunding, the Kaldi team created the first savings app to link cashback directly to investing at checkout.
Kaldi empowers savers to “save smart” with cashback from everyday shopping at the UK’s top retailers, auto-invested directly into the user’s choice of low-cost equity index or money market funds. Users can set up their general investing account or unlock tax savings through an ISA or JISA. Helpful information, saving nudges and top-ups from friends and family are all built-in, taking the hassle out of saving.
Kaldi’s UX has been designed to make saving as effortless as possible and the app easily slots into the user’s everyday life, helping them to save without having to spend a penny more.
For more information, visit kaldiapp.co.uk
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