As airlines embrace modern retailing, one overlooked piece of the traveller experience remains stuck in the past: airport payments. Travellers are still frequently asked to trek across terminals to pay for services, often with limited or outdated payment options. Outpayce’s latest whitepaper, informed by global traveller surveys and airline insights, explores how inconsistent, inconvenient payments damage customer satisfaction and loyalty—and what airlines can do to fix this.
The paper highlights how payments should evolve to match travellers’ expectations for convenience, security, and choice—from accepting contactless and mobile wallets to enabling roaming agents to take payments anywhere in the terminal. It also examines how better payments integration can eliminate revenue leakage, streamline reconciliation, and future-proof airline operations as airports transform into retailing hotspots. If airlines want to drive ancillary sales and build loyalty, solving the airport payments challenge is critical.
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