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Embedding the Consumer Duty

Last month, our Project Regulator team spoke to the FCA about its new Consumer Duty. With only 6 months to implement the principle into business plans, what does this mean for payments companies?

Our latest report unpacks what the new Consumer Duty is, how it will impact payment firms, the ways in which firms can prove the embedment of the Duty, and the outcomes it will have on the industry.

Thank you to members of our Project Regulator team including; Alison Donnelly, Project Regulator lead and Director of fscom, Max Savoie, Partner at Sidley Austin, and Teresa Connors, Founder of Payment Matters for your contribution to the report.