Disability Inclusion: The Next Frontier in Payments

We’ve made great strides to broaden access to payments options, including a number of niche products to address specific customer groups. But have we yet considered the accessibility of all of our products and services by implementing inclusion by design? Or are we inadvertently baking in new forms of exclusion as we make assumptions about our digitally native customers? With Consumer Duty upon us, and the European Accessibility Act coming into force in 2025, how do we ensure we meet expectations without impacting profitability. Does disability inclusion matter in a B2B context? And where can we go for answers? 

Join our panellists as we consider the payments lifecycle from different perspectives, opening our eyes to the user journey and consider what we aim do to make our industry more inclusive for both the disabled community today, and our future selves. 


  • Moderator: Joanne Dewar, Ambassador, The Payments Association and Founder, Project Nemo 
  • Ben Agnew, CEO, The Payments Association
  • Mike Adams, CEO, Purple Tuesday 
  • Kris Foster, Co-Founder, Open Book
  • Whitney Simon, Head of DEI Consulting, Missive 

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