Podcast

Buy now, pay later has grown into a £13 billion presence in UK consumer finance, and regulation is now catching up. Jack Robertson, Data Journalist at The Payments Association and payments expert Russell Hickman, Director at TSYS discuss BNPL’s evolution from a checkout convenience to a core credit product, the implications of the FCA’s new regulatory framework, and why banks are increasingly well placed to lead the next phase of its development. They explore customer expectations, digital user journeys, merchant partnerships and the innovations that may define BNPL in the years ahead.

Payment firms are scaling fast, but many still rely on manual reconciliations and legacy systems that cannot keep up with rising regulatory expectations. In this episode, host Jack Robertson, Data Journalist at The Payments Association, speaks with AutoRek’s Nick Botha, VP Payments & Retail Banking, to unpack the FCA’s strengthened safeguarding rules, the operational risks of spreadsheets and fragmented processes, and the steps firms must take to align with CASS-level standards. The discussion shows how investing in automation and robust controls not only protects customer funds but also creates a competitive edge in an increasingly crowded market.

In this episode of The Insights Podcast, host Jack Robertson of The Payments Association speaks with Hugo Remy, CEO of Cardaq, about how financial institutions can stay ahead of fraud and regulatory challenges. They explore why early engagement with regulators is crucial for preventing compliance issues, and how the growing threat of “friendly fraud”, where customers dispute legitimate transactions, is impacting businesses. Hugo shares his vision for a UK-wide friendly fraud register that could help banks and merchants share intelligence, reduce losses, and strengthen trust across the financial ecosystem. This conversation sheds light on the balance between customer protection and business resilience in today’s complex payments landscape.

In this episode of the Insights Podcast, Tony Craddock, Director General of the Payments Association, talks with Peter Harmston, Head of Payments Consulting at KPMG, UK. Together, they explore the evolving world of payment modernisation, discussing key findings from KPMG’s latest global survey of 1,500 financial institutions and retailers. Learn about the challenges, opportunities, and technologies reshaping the payment landscape, and what this means for consumers, businesses, and the public sector. Whether you’re interested in innovation, regulation, or the future of payments, this episode offers practical insights for navigating change.

In this episode of the Insights Podcast, we explore the upcoming Payment Services Directive 3 (PSD3) and the new Payment Services Regulations (PSR). These major changes are set to reshape Europe’s payment landscape, impacting everything from security measures to compliance requirements. Join us as we break down what businesses need to know about these regulations, discuss how they might affect companies and consumers, and provide practical tips for firms to stay ahead. Featuring insights from Latham & Watkins’ regulatory experts, Brett Carr and Christian McDermott, this episode offers a clear guide through the changes on the horizon.

In this episode of the Insights Podcast, David Hunter, Chairman of the Board of Directors at The Payments Association sits down with Kevin Flood, Director of Payments Ecosystems at FIS. Together, they explore the rapidly evolving financial landscape, where banks are tasked with balancing regulatory compliance and driving innovation. Kevin offers expert insights into the challenges of transforming legacy systems, the opportunities provided by new regulations like PSD3, and how fintech thinking can help accelerate change. Tune in to learn about the critical role of agility in banking transformation, the impact of digital payments, and how to turn regulatory demands into a competitive advantage.

Tony Craddock, Director General sits down with Patrick Gauthier, CEO of Convera to unveil his success secrets, his top tips for best practice, what motivates him, his views on the future of payments industry, and how Convera is contributing to its evolution.

Join host Jyoti Rambhai and guest Guy Harris, chair at Chargebacks911, as they delve into the intricate world of chargebacks and the impact it has on merchants. Understand the challenges facing the industry and what the industry can do to ensure a smoother transaction experience amid an evolving landscape of disputed transactions.