Stopping fraud before it happens: Strategies for chargebacks, refund abuse, and policy misuse

Purpose

In this session, we’ll be rewriting the rulebook on fraud prevention. Specifically, by joining this session, you’ll learn how merchants can harness new approaches and data intelligence to:

• Prevent fraud before it happens, rather than just reacting to it
• Protect revenue while improving payment acceptance and conversion rates
• Resolve disputes faster and more fairly, without unnecessary operational overheads
• improve customer experience and build loyalty

Join us to explore how smarter strategies can give merchants an edge in a competitive market, where preventing first-party fraud and protecting customer trust go hand-in-hand.

Discussion topics

• Focus on service fraud challenges: card fraud, first-party fraud, friendly fraud, chargeback disputes, and organised crime exploiting platform policies.
• Keep the session merchant-centred, highlighting prevention strategies and practical approaches.
• Ecosystem perspective: payments providers + merchants together.

Who should attend?

• Fraud prevention and compliance professionals
• Risk management teams at banks, fintechs, merchants, and payment service providers
• Operations leads handling chargebacks and disputes
• Policy designers and platform moderators
• Regulators