PAY360 Merchant Roundtable – Payments Through a Merchant Lens

You must be registered for PAY360 to attend this event. Please note that this is for merchants only, and if we feel that you don’t meet the criteria your registration may be declined.

We know that as a merchant, you face many challenges when reviewing your payments acceptance infrastructure – rising transaction fees, heightened customer expectations, broader range of payment methods, new technologies and digital sales channels and higher levels of fraud. We have designed these roundtables to help members of your finance, IT and fraud prevention teams discuss these key challenges and share best practices.

This closed-door roundtable discussion is a forum for frank discussion in a merchant-only environment. You will be able to share openly with your peers, pool ideas and create potential solutions.

Choose from topics that will include:

Finance

• Improving understanding of the key cost elements, including interchange and scheme fees
• Identifying opportunities for cost savings and efficiencies
• How to improve management information and reconciliation
• Vendor negotiations and finding the right suppliers for your needs
• Leading internal conversations on budget and investment requirements

Technology

• Which of the new technologies offer greatest potential
• Is payments orchestration right for you vs other options?
• Are you ready for network tokens and SoftPOS?
• What data strategies are worth investing in? Where are we seeing benefits in loyalty/subscriptions etc?
• How to integrate Open Banking into your payments acceptance stack

Fraud

• Best practices to protect your business and end customers
• Which fraud prevention technologies are delivering greatest security
• How to decide on the appropriate amount of friction to apply so as not to ruin the customer experience
• How to leverage Generative Ai to stop the criminals and fraudsters?
• Latest compliance requirements and responsibility chains

This roundtable discussion will take place on Day 1 of PAY360 (Tuesday 25th March) between 11:30 – 12:30 GMT in the Gallery Rooms at ExCeL, London.