FCA Engagement Session: Help Shape the Future of Complaints Reporting

Join us for a focused engagement session with the Financial Conduct Authority (FCA) as they present their proposals under Consultation Paper CP25/13, aimed at improving the way firms report customer complaints.

This exclusive one-hour online session is designed for regulated payment service providers who are members of The Payments Association and are responsible for submitting complaints returns. It’s an opportunity to:

• Understand the FCA’s proposed changes to complaints reporting

• Ask questions directly to the FCA

• Inform your response to the consultation with expert insights

Who Should Attend:
This session is essential for regulated payment service providers who are members of The Payments Association and are involved in regulatory reporting and compliance processes.

Why Attend?
Your feedback can help shape the final guidance and ensure it reflects the practical realities of your business. Don’t miss the chance to contribute to the conversation and stay ahead of regulatory changes.