Dialect is a customer experience optimisation provider delivering seamless 24/7 back and front office solutions. With a global footprint and a wealth of experience in the Payments and Fintech industries, Dialect delivers seamless customer experience solutions across the globe, including the UK, Europe, US, Middle East, and Singapore.
Through the front office solutions, Dialect provides first line customer support to manage all types of queries via voice in 6 native languages, via MultiLect, Dialect’s multilingual live chat available in over 75 languages, email, and social media messaging.
Back office solutions are designed to manage all operationally resource-heavy activities such as data processing tasks, data entry, analysis and management using proprietary innovative technology. Tasc, their back office platform is capable of supporting Payments focused tasks such as KYC/KYB enhanced and manual checks, PEP and sanctions fuzzy matches, transactions monitoring and AML flags, refund requests, dispute management such as chargebacks, representments and arbitration cases and customer complaints.
Dialect is focused on providing solutions to meet the sector regulation such as Consumer Duty Forth Outcome, providing seamless services and rich insights and data.
Front and back office solutions can be easily twinned allowing Dialect to deliver a seamless end-to-end customer experience.
Find more about Dialect at www.dialectcommunications.com and follow us on LinkedIn.