Taking client experience to the next level with allpay’s Real Time Notifications

Share this post

Payzone and allpay are excited to announce the official launch of their latest enhancement to their payment solutions portfolio providing real-time payment notifications to clients using the Payzone network for rent, bill or debt collection. As of the 1st of April, all clients who opt for the Real Time Notifications solution will now receive alerts when a customer completes a payment transaction, improving productivity and providing up-to-date payment information.

Real-Time Payment Notifications deliver updates in real-time to businesses for all transactions, including successful payments, declined payments, and refunds. This feature will greatly benefit rent, bill, and debt collectors, allowing them to update customer balances faster than waiting for the Payment Information Files (PIFs), which take a day to come through. Real-time updates are particularly important for urgent payments like eviction cases, debt repayments, deposits, and court fines.

Tony Killeen, CEO of allpay, said, “We are excited to launch the next level of our payment solution offering with Real Time Notifications improving efficiency, better management, and productivity. It is essential for businesses to be able to monitor and react to transactions, particularly when it comes to payments and consumer satisfaction. Through our collaboration with Payzone, we are innovating the future of payments over the counter.”

Real Time Notifications will also provide clients with valuable data insights into their customers’ behaviour and product effectiveness. By focusing their debt collection efforts on customers who haven’t paid, they can save money and improve customer experience. Payment Information Files will still be available the next working day, but the Real Time Notifications solution will offer an additional service to clients who need real-time updates.

To learn more about Real Time Notifications and how it can benefit your business, visit the allpay website or get in touch with the team today.

About allpay

allpay is the market leader of bill payment, prepaid and card payment solutions, delivering innovative and value-added services. With over 25 years’ experience, allpay has the capacity and resources to manage all payment flows, utilising the most cost-effective technology available. Our aim is to work with each of our 980 public and private sector clients to optimise and secure incoming and outgoing payments to reduce costs and increase efficiency resulting in us processing over £8.5bn of payment transactions per year for some 4.5m+ end customers.

For more information please visit: www.allpay.net

About Payzone

Payzone has provided bill payment services to independent retailers, multiples and symbol groups across the UK for over 30 years. Payzone is now part of the Post Office network, and since joining with them, has grown its network to over 24,000 stores and branches across the UK. With over 500 million bill payment transactions made annually, these additional services attract more customers to stores, increasing revenue for retailers.

For more information please visit: https://www.payzone.co.uk/

allpay group logo (outlined) dark bkg
Article by allpay Limited

More To Explore


Are you a member of The Payments Association?

Member benefits include free tickets, discounts to more tickets, elevated brand visibility and more. Sign in to book tickets and find out more.


Log in to access complimentary passes or discounts and access exclusive content as part of your membership. An auto-login link will be sent directly to your email.

Having trouble signing?

We use an auto-login link to ensure optimum security for your members hub. Simply enter your professional work e-mail address into the input area and you’ll receive a link to directly access your account.

First things first

Have you set up your Member account yet? If not, click here to do so.

Still not receiving your auto-login link?

Instead of using passwords, we e-mail you a link to log in to the site. This allows us to automatically verify you and apply member benefits based on your e-mail domain name.

Please click the button below which relates to the issue you’re having.

I didn't receive an e-mail

Tip: Check your spam

Sometimes our e-mails end up in spam. Make sure to check your spam folder for e-mails from The Payments Association

Tip: Check “other” tabs

Most modern e-mail clients now separate e-mails into different tabs. For example, Outlook has an “Other” tab, and Gmail has tabs for different types of e-mails, such as promotional.

Tip: Click the link within 60 minutes

For security reasons the link will expire after 60 minutes. Try submitting the login form again and wait a few seconds for the e-mail to arrive.

Tip: Only click once

The link will only work one time – once it’s been clicked, the link won’t log you in again. Instead, you’ll need to go back to the login screen and generate a new link.

Tip: Delete old login e-mails

Make sure you’re clicking the link on the most recent e-mail that’s been sent to you. We recommend deleting the e-mail once you’ve clicked the link.

Tip: Check your security policies

Some security systems will automatically click on links in e-mails to check for phishing, malware, viruses and other malicious threats. If these have been clicked, it won’t work when you try to click on the link.

Need to change your e-mail address?

For security reasons, e-mail address changes can only be complete by your Member Engagement Manager. Please contact the team directly for further help.

Still got a question?