Supporting smaller landlords with seamless rent collection

Managing rent arrears can be particularly challenging for smaller landlords who often operate with limited resources and smaller teams. They face financial pressures similar to those of larger landlords, leaving less room to miss payments and delay collections. Recent statistics highlight the growing difficulties in the rental market:

• Increase in rent arrears: The average rent arrears claim climbed to £2,064 in the third quarter of 2024, a 22% increase from £1,694 a year earlier.
• Higher tenant struggles: Nearly two-thirds of working private renters in England struggle to pay rent, underscoring tenants’ financial challenges.

Through our collaboration with Voicescape, we’ve developed a tailored solution specifically to support smaller housing providers by automating and streamlining rent arrears collections, ensuring tenants have simple, convenient ways to pay.

The unique challenges of smaller landlords

Smaller landlords often face unique challenges that their larger counterparts may not experience. These include limited team capacity, tight budgets, and the constant struggle to manage multiple types of arrears across a wide tenant base. Many income officers are stretched thin with current tenant arrears (CTA), leaving little time or resources to address older debts or former tenant arrears (FTA).

With fewer team members and greater workloads, it’s easy for these smaller landlords to fall behind in their debt recovery efforts – meaning some arrears may be neglected or even written off entirely. Fortunately, allpay and Voicescape’s integrated solution is here to help.

How allpay and Voicescape help smaller landlords

The partnership between allpay Limited and Voicescape is built to meet the specific needs of smaller landlords, helping them overcome these challenges and maximise collections without overstretching their limited resources.

• Automated engagement—Voicescape’s automated engagement system relieves income officers’ pressure by reducing the need for time-consuming manual calls. This technology reaches out to tenants through automated voice messages, SMS, and emails, all designed to engage them about their arrears. The system even personalises communications based on tenant behaviour, ensuring the right message is sent at the right time.
• Simple payment options for tenants – With allpay’s payment solutions, tenants are offered convenient ways to settle their arrears, including SMS payment links. This empowers tenants to pay directly and effortlessly, minimising the need for landlords to chase payments manually. The streamlined payment process also increases collection rates while making it easier for tenants to stay on top of their payments.
• Customisable and scalable – Smaller landlords often don’t have the resources to deal with a one-size-fits-all solution. That’s why our system is adaptable to each landlord’s specific needs. Whether you need to target former tenant arrears, bounced payments, or sundry debts, allpay and Voicescape allow landlords to scale the solution to fit their requirements, helping you stay focused on the most critical areas without the need for additional staff.
• Minimal IT involvement, maximum results – For smaller landlords, the thought of implementing new technology can be daunting, especially when it comes to IT resources. With allpay and Voicescape, implementation is simple and quick – typically requiring just four to six weeks with minimal IT involvement. Our solutions integrate seamlessly with existing housing management systems, so there’s no need for a lengthy setup process.

Empowering income teams to do more with less

One of the key benefits of the allpay and Voicescape partnership is the ability to reduce manual workload for income teams. With thousands of tasks automated through our systems, smaller landlords can free up valuable time for their income officers to focus on supporting tenants who need it most.

This increased efficiency allows income teams to engage more tenants, target additional debt types, and reduce overall arrears – without needing to expand their staff. For example, Walsall Housing Group, one of our partners, used the allpay and Voicescape solution to collect over £900,000 in arrears with just a small, dedicated team. The results speak for themselves: better tenant engagement, higher collection rates, and reduced stress for their income officers.

Ready to simplify your rent collections?

Smaller landlords are pressured to balance cost-effective operations with delivering a positive tenant experience. By partnering with allpay and Voicescape, you can achieve just that. Our integrated solution not only improves your rent collection rates but also reduces the administrative burden on your team, giving you more time to focus on the tenants who need the most support.

The best part? The solution is simple to implement, scalable to your needs, and offers a real return on investment by unlocking previously inaccessible debt.

If you’re ready to transform your rent collection process, increase your arrears recovery, and provide tenants with convenient payment options, get in touch today. Let us help you achieve better outcomes, with less effort, and more efficiency.