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Stefano Petrazzoli, Director of Travel Relations at The Chargeback Company, explained the complicated world of cancellation fees and non-refundable bookings

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In this digital era, we’re used to booking our ticket, but often then have separate extras to consider, like choosing our seat, eating in-flight meals, holding luggage, among others.

In other words: the airline and travel sector has seen the death of the single transaction.

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