SEON, the leader in digital fraud prevention and compliance, has announced the availability of its new automated chargeback management solution. This solution combines early fraud detection with automation of the chargeback dispute process, empowering e-commerce merchants to stop fraudsters in real time and manage chargebacks effortlessly.
Today’s e-commerce merchants—particularly small and medium-sized merchants—are confronted with significant fraud loss challenges, including manual processes, understaffed or nonexistent fraud teams, rising refund and return fraud, and costly penalties from payment processors. Compounding these issues, high transaction volumes may lead to more false positives, resulting in a negative customer experience. Merchants typically lose more than 70-80% of all disputed chargebacks, resulting in substantial revenue loss.
SEON’s new chargeback management solution, powered by Chargeflow, helps e-commerce merchants protect their profits by identifying suspicious buying patterns, automating the chargeback dispute process, and recovering lost revenue. Additionally, SEON offers dedicated fraud experts who monitor consumer transactions and continuously optimise fraud prevention platforms to meet the merchants’ specific needs.
“We recently integrated SEON’s e-commerce fraud solution and automated chargeback management, which reshaped our operations,” said Michael Draper, vice president of engineering at Tecovas, the world’s fastest-growing Western brand. “Their tools greatly streamline how we handle vetting transactions, allowing our team to focus on growing the business.”
“Fraud and chargebacks directly impact merchants’ profitability, especially for teams with limited resources,” said Matt DeLauro, president, GTM, SEON. “Our new automated chargeback solution enhances our existing e-commerce solutions and helps merchants efficiently manage disputes while staying ahead of emerging fraud patterns.”
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