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Santander Bank Polska reduces delinquency by 20 percent with FICO Automated Collections Communications

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Santander Bank Polska reduces delinquency by 20 percent with FICO Automated Collections Communications

Highlights:

  • Santander Bank Polska used FICO® Customer Communication Services to automate its collections communications
  • This has resulted in a 160 percent uplift in automated arrears resolution, with 25 percent of collections cases now resolved without any human involvement
  • Delinquency rates decreased by 20 percent in just one quarter
  • Santander Bank Polska was recognized in the Debt Management category in the 2018 FICO® Decisions Awards

Santander Bank Polska, formerly Bank Zachodni WBK S.A, has achieved a 160 percent uplift in automated arrears resolution since using FICO® Customer Communication Services to execute multi-channel customer communications. As a result, 25 percent of its collections cases are now resolved without any human involvement, and delinquency rates decreased 20 percent in the first quarter of 2018.

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