Highlights:
- Santander Bank Polska used FICO® Customer Communication Services to automate its collections communications
- This has resulted in a 160 percent uplift in automated arrears resolution, with 25 percent of collections cases now resolved without any human involvement
- Delinquency rates decreased by 20 percent in just one quarter
- Santander Bank Polska was recognized in the Debt Management category in the 2018 FICO® Decisions Awards
Santander Bank Polska, formerly Bank Zachodni WBK S.A, has achieved a 160 percent uplift in automated arrears resolution since using FICO® Customer Communication Services to execute multi-channel customer communications. As a result, 25 percent of its collections cases are now resolved without any human involvement, and delinquency rates decreased 20 percent in the first quarter of 2018.
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