Highlights:
Santander Bank Polska, formerly Bank Zachodni WBK S.A, has achieved a 160 percent uplift in automated arrears resolution since using FICO® Customer Communication Services to execute multi-channel customer communications. As a result, 25 percent of its collections cases are now resolved without any human involvement, and delinquency rates decreased 20 percent in the first quarter of 2018.
Read more here.
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