Beyond the transaction: Rethinking fraud prevention across the customer journey

Transaction monitoring has anchored payment fraud prevention for years, yet fraudsters increasingly exploit weaknesses before payments reach a monitoring engine. This episode of The Payments Association's Insights Podcast examines why financial institutions are rethinking the role of transaction monitoring within a broader fraud strategy. It also explores how prevention is moving from isolated transaction controls to continuous risk assessment across the customer journey. The conversation covers behavioural analytics, AI, verification, richer payment data and post-transaction intelligence, asking what stops fraud before financial loss occurs.

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