Regulation & Compliance
December 11, 2024
Europe-based PAYSTRAX was looking for a comprehensive solution that would help their merchants prevent chargebacks, expand their list of value-added services, and improve transaction acceptance. With DisputeHelp we were able to go to market quickly with Ethoca Alerts and Visa Rapid Dispute Resolution (RDR) and accomplish all three of these goals.
Want to learn how? Check out our latest case study.
About PAYSTRAX
European-based PAYSTRAX provides innovative payment services for merchants ranging from conventional payment card processing, POS-terminals and gateways, to fully custom solutions tailored to the business requirements of their clients.
The Problem
The dispute and chargeback landscape is becoming increasingly complex due to surging digital payments, ongoing changes to regulatory compliance, and intensifying competition amongst acquirers and merchant service providers.
In light of these pressures, PAYSTRAX was looking for a comprehensive solution that would:
The Solution:
PAYSTRAX turned to DisputeHelp and their RESOLVE solution to go to market quickly with Ethoca Alerts and Visa Rapid Dispute Resolution (RDR).
With DisputeHelp, acquirers, PSPs, and merchant service providers can:
“We chose DisputeHelp due to their outstanding reputation, industry knowledge, and the fact that they’re a one-stop-shop for Ethoca and Verifi solutions. This is important for us, as in the future we plan to expand our use of their solutions to help us further differentiate from our competitors and increase clientloyalty and satisfaction.” – WOLFGANG SPECHT PAYSTRAX Head of Merchant Risk & Card Scheme Project Management
The Results
Thanks to a combination of Ethoca Alerts and Visa RDR, PAYSTRAX have been able to prevent more than 98,000 chargebacks. That’s 75% of total chargebacks, and 83% of all fraud-related chargebacks – providing immense value to their merchants and the payments ecosystem in general. What’s more, since implementing these programs that promote positive refunding behavior and lower overall chargeback levels, they noticed a 3% improvement in transaction acceptance. The end result is happier consumers, happier merchants, and greater revenue for PAYSTRAX.
“DisputeHelp’s RESOLVE tools have almost completely eliminated our chargeback issues and greatly improved merchant satisfaction,” said Wolfgang. “Their staff are incredibly responsive, and are constantly helping us to fine-tune the solutions so they operate at maximum efficiency. We look forward to launching other tools within their solutions suite to further improve our services. This includes Verifi Order Insight, Ethoca Consumer Clarity, Visa CE 3.0 and the Mastercard First-Party Trust program.”
“We’re thrilled at the results yielded by PAYSTRAXand their merchants – particularly the increase in transaction acceptance. This is a monumental achievement as it means happier consumers and increased revenue. Merchant acquirers and service providers are increasingly looking to modernize their dispute management solutions and differentiate themselves with meaningful value-added services. At DisputeHelp, we’re helping them do exactly that by ensuring they have the technology-driven tools to thrive in an increasingly complex ecosystem. Thank you PAYSTRAX for a fruitful partnership!” – BART SZYPKOWSKI Chief Revenue Officer DisputeHelp
Chargeback management: turning payment chaos into smooth sailing- Find out more here
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