PayPoint and i-movo partnership facilitates £8.5 million of voucher redemptions during lockdown

Share this post

Welwyn Garden City, 22 May 2020: PayPoint has today announced that more than 250,000 vouchers for disadvantaged people – collectively worth over £8.5 million – have been redeemed through its network since 1 April 2020, using it’s CashOut digital vouchers service supported by i-movo.

In the face of the COVID-19 pandemic, many Brits have found themselves in need of emergency cash. To assist with getting money quickly to people that need it most, PayPoint’s system enables the vouchers to be exchanged for cash at over 28,000 retail outlets across the UK.

Local authorities use PayPoint’s online portal to issue CashOut vouchers generated by i-movo, which are then sent out to members of the public by SMS or email. In store, the vouchers are scanned using the PayPoint service, and the customer handed the equivalent cash value.

PayPoint is now working with more than 70 local councils and has seen vouchers redeemed at convenience stores nationwide. In Scotland, North Lanarkshire Council and South Lanarkshire Council have used the approach to facilitate their free school meal programmes while schools are closed. They have had more than 95,000 and 39,000 vouchers redeemed, respectively, since 1 April.

Danny Vant, Client Services Director at PayPoint, says: “PayPoint was founded on the principle of ensuring some of the most vulnerable people in society have access to essential services. Our CashOut solution is a key vehicle for this mission and we’re proud to be providing a critical service for families across the UK at a time of great uncertainty and difficulty.”

David Tymm, CEO of i-movo, says: “This combined PayPoint and i-movo service has been helping citizens out with emergency payments for eight years now and so is well-proven and understood by retailers. As a result, councils were able to start making payments swiftly and effectively.”

Angela Allan, Scottish Welfare Manager at North Lanarkshire Council, says: “Our residents’ needs have changed dramatically over the course of the coronavirus outbreak and we’ve been working hard to ensure these are met. Our existing partnership with PayPoint, dating back to 2014, has played a key role in this, enabling us to issue vouchers redeemable at more than 200 local retail locations.”

More To Explore

Membership

Are you a member of The Payments Association?

Member benefits include free tickets, discounts to more tickets, elevated brand visibility and more. Sign in to book tickets and find out more.

Welcome

Log in to access complimentary passes or discounts and access exclusive content as part of your membership. An auto-login link will be sent directly to your email.

Having trouble signing?

We use an auto-login link to ensure optimum security for your members hub. Simply enter your professional work e-mail address into the input area and you’ll receive a link to directly access your account.

First things first

Have you set up your Member account yet? If not, click here to do so.

Still not receiving your auto-login link?

Instead of using passwords, we e-mail you a link to log in to the site. This allows us to automatically verify you and apply member benefits based on your e-mail domain name.

Please click the button below which relates to the issue you’re having.

I didn't receive an e-mail

Tip: Check your spam

Sometimes our e-mails end up in spam. Make sure to check your spam folder for e-mails from The Payments Association

Tip: Check “other” tabs

Most modern e-mail clients now separate e-mails into different tabs. For example, Outlook has an “Other” tab, and Gmail has tabs for different types of e-mails, such as promotional.

Tip: Click the link within 60 minutes

For security reasons the link will expire after 60 minutes. Try submitting the login form again and wait a few seconds for the e-mail to arrive.

Tip: Only click once

The link will only work one time – once it’s been clicked, the link won’t log you in again. Instead, you’ll need to go back to the login screen and generate a new link.

Tip: Delete old login e-mails

Make sure you’re clicking the link on the most recent e-mail that’s been sent to you. We recommend deleting the e-mail once you’ve clicked the link.

Tip: Check your security policies

Some security systems will automatically click on links in e-mails to check for phishing, malware, viruses and other malicious threats. If these have been clicked, it won’t work when you try to click on the link.

Need to change your e-mail address?

For security reasons, e-mail address changes can only be complete by your Member Engagement Manager. Please contact the team directly for further help.

Still got a question?