Waitrose is working with Trust Retail, a Trust Payments company, to implement a new system to improve store availability and free up Partner time for customer-facing activities.
The partnership will involve rolling out a more dynamic store inventory management system, which will give shops a near real-time view of their stock position and improve data-driven decisions.
Waitrose is investing heavily in new technology across its supply chain and has recently made significant progress in availability, which now stands at record levels.
Under the Trust Retail system, Waitrose Partners will be able to receive stock quickly and efficiently, allowing them to devote their time to other customer-facing tasks.
The Trust Retail solution—which is being carried out as part of a wider systems upgrade—will flow data into other new dynamic planning and forecasting systems to support our overall ambition to ensure we have the right stock in the right place at the right time.
The new system is being piloted this year in selected shops and will be rolled out to all shops by 2025.
“I am delighted to have the opportunity to further improve our already high levels of availability by giving our Partners a real time view of the stock on their shelves. We look forward to leveraging Trust’s technology to take our inventory management capabilities to the next level.”
Alison Maffin, Supply Chain Director
“It’s fantastic to see that Waitrose has chosen the Trust Retail Inventory Management solution to replace its legacy technology and we are delighted to be able to be a key partner in delivering a modern solution that will boost growth for Waitrose. This a testament again to how our Converged Commerce™ proposition is resonating in the market.”
Mike Dotson, Managing Director, Trust Retail
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