This month’s Insights Interview features the driving force behind Cashplus – a fintech pioneer for small businesses and the UK’s leading challenger bank that has greatly transformed the payments industry.
As the founder and CEO of Cashplus for the past 17 years, Rich Wagner has led the business from the fintech before “fintech” was a thing, to become the first bank recently authorised with no restrictions. Not only has Cashplus created numerous innovations that we see now in the payments market, but is also one of the very few neobanks that are profitable. Hear Rich’s story about the process of turning his successful firm into a bank during a global pandemic and his conviction on challenger banks prioritising valuation over profit.
As a payment and banking industry leader with over 35 years of experience in the space, Rich also shares the key changes he has seen in the industry, the changes he wishes to see to how the UK is regulated, as well as the ‘elephants in the room’ that still need addressing. Starting off as a customer service advisor at the Bank of America and moving to the UK to further progress his career, watch until the end to find out his top tips for those who are thinking about following his footsteps into the world of payments.
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