Consumer behavior: Digital wallets, fraud, and the future of how the UK pays
September 17, 2026
“We have built a benefits platform that allows financial service companies to add benefits checks to their existing customer journeys and identify customers that might be eligible for benefits but might not know about it.”
Government grants and social payments are one of the best ways to fight back against the cost-of-living crisis. And although these types of financial assistance are accessible to everyone, they’re not being accessed by everyone.
Right now, there are £19 billion worth of unclaimed benefits in the UK; solutions to the cost-of-living crisis that are failing to be seized and applied. InBest is recognising this increasingly missed opportunity and is seeking to reconnect the rightly deserving to the benefits and financial assistance that they’re due.
InBest offers a benefits calculator that works side-by-side with financial firms, welfare advisers and money management apps to join society’s most vulnerable with the financial assistance that’s available to them.
In this latest chapter of our interview series, ‘Cost-of-Living Crisis – How can the payments industry help?’ Project Inclusion’s Jos Henson-Grič sits down with Manuel Peleteiro, the Founder and CEO of InBest, to discuss how his company is on the forefront of alleviating the current crisis.
Manuel shares an invaluable insight into the workings of his company, how it’s designed to offer assistance to those most in need, as well as some of the hurdles it’s had to overcome in order to achieve this goal.
