‘Best Collaboration Initiative’ for Department of Work & Pensions Payment Exception Service
i-movo & PayPoint are delighted to have won the ‘Best Collaboration Initiative’ category at the Payments Association Awards held at the Hilton Park Lane last week.
In April 2018, the companies launched ‘Payment Exception Service’ (PES) for Department of Work & Pensions (DWP) customers unable to use standard banking products. PES enables the DWP to issue instant, cash-value vouchers to the financially excluded.
The vouchers contain unique codes that are validated and exchanged for cash at any PayPoint store across the UK. The in-store experience is very simple: the retailer scans or swipes the voucher, follows the screen prompts and hands the cash to the customer with their receipt. Vouchers can be redeemed at over 28,000 PayPoint locations across the UK, a network bigger than all banks, Post Offices and supermarkets combined.
Commenting after receiving the joint award, Lewis Alcraft, Commercial Director at PayPoint, said: “We’re extremely proud that PayPoint and our retail partners, in collaboration with i-movo, are able to provide this essential service for the DWP, and we are delighted to be recognised by the Payments Association Awards. With 1.5 million ‘unbanked’ citizens in the UK who manage their lives using cash, the Payment Exception Service is a lifeline. Additionally, with the introduction of PES, retailers benefit from more CashOut transactions reducing cash banking charges for their business. This service is a win-win for customers and retailers alike.”
The Payments Association
St Clement’s House
27 Clements Lane
London EC4N 7AE
© Copyright 2024 The Payments Association. All Rights Reserved. The Payments Association is the trading name of Emerging Payments Ventures Limited.
Emerging Ventures Limited t/a The Payments Association; Registered in England and Wales, Company Number 06672728; VAT no. 938829859; Registered office address St. Clement’s House, 27 Clements Lane, London, England, EC4N 7AE.
Log in to access complimentary passes or discounts and access exclusive content as part of your membership. An auto-login link will be sent directly to your email.
We use an auto-login link to ensure optimum security for your members hub. Simply enter your professional work e-mail address into the input area and you’ll receive a link to directly access your account.
Instead of using passwords, we e-mail you a link to log in to the site. This allows us to automatically verify you and apply member benefits based on your e-mail domain name.
Please click the button below which relates to the issue you’re having.
Sometimes our e-mails end up in spam. Make sure to check your spam folder for e-mails from The Payments Association
Most modern e-mail clients now separate e-mails into different tabs. For example, Outlook has an “Other” tab, and Gmail has tabs for different types of e-mails, such as promotional.
For security reasons the link will expire after 60 minutes. Try submitting the login form again and wait a few seconds for the e-mail to arrive.
The link will only work one time – once it’s been clicked, the link won’t log you in again. Instead, you’ll need to go back to the login screen and generate a new link.
Make sure you’re clicking the link on the most recent e-mail that’s been sent to you. We recommend deleting the e-mail once you’ve clicked the link.
Some security systems will automatically click on links in e-mails to check for phishing, malware, viruses and other malicious threats. If these have been clicked, it won’t work when you try to click on the link.
For security reasons, e-mail address changes can only be complete by your Member Engagement Manager. Please contact the team directly for further help.
