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‘Best Collaboration Initiative’ for Department of Work & Pensions Payment Exception Service
In April 2018, the companies launched ‘Payment Exception Service’ (PES) for Department of Work & Pensions (DWP) customers unable to use standard banking products. PES enables the DWP to issue instant, cash-value vouchers to the financially excluded.
The vouchers contain unique codes that are validated and exchanged for cash at any PayPoint store across the UK. The in-store experience is very simple: the retailer scans or swipes the voucher, follows the screen prompts and hands the cash to the customer with their receipt. Vouchers can be redeemed at over 28,000 PayPoint locations across the UK, a network bigger than all banks, Post Offices and supermarkets combined.
Commenting after receiving the joint award, Lewis Alcraft, Commercial Director at PayPoint, said: “We’re extremely proud that PayPoint and our retail partners, in collaboration with i-movo, are able to provide this essential service for the DWP, and we are delighted to be recognised by the Payments Association Awards. With 1.5 million ‘unbanked’ citizens in the UK who manage their lives using cash, the Payment Exception Service is a lifeline. Additionally, with the introduction of PES, retailers benefit from more CashOut transactions reducing cash banking charges for their business. This service is a win-win for customers and retailers alike.”