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Grass Roots banking survey – successful employee engagement have happier customers

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The Grass Roots Group has released results of its survey of more than 2,300 UK consumers, highlighting what frustrates them most about their bank. The survey reveals that 80 per cent would be annoyed if they experienced a poor attitude from staff towards them either in branch or when dialling a call centre, which is second only to a bank charging them for going slightly overdrawn. The third thing respondents find most irksome is if a bank makes an error on their account. Read more here.

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