Register here for our Consumer Duty webinar on Thursday, 15 May, from 12 pm-1 pm.
With a renewed focus at this time of year on the annual Consumer Duty Board reports and attestations, fscom’s Consumer Duty experts, Nicola Hanratty and Matthew Law, will hold a webinar on 15 May 2025. During the webinar, they will cover sector-specific areas of focus, examples of good and poor practices, and the next steps for firms.
What you’ll learn:
Nicola and Matt will cover key areas relevant to the payments sector, including:
- The impact the Duty has had to date;
- Examples of good practice and areas of improvement;
- FCA Consumer Duty priorities for the year ahead; and
- Consumer Duty Board reports – room for further development.
Who should attend?
This session is designed for:
- Chief risk officers
- Chief customer officers
- Heads of compliance
- Compliance personnel
- Complaints personnel
