fscom consumer duty webinar

by fscom

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Register here for our Consumer Duty webinar on Thursday, 15 May, from 12 pm-1 pm.

With a renewed focus at this time of year on the annual Consumer Duty Board reports and attestations, fscom’s Consumer Duty experts, Nicola Hanratty and Matthew Law, will hold a webinar on 15 May 2025. During the webinar, they will cover sector-specific areas of focus, examples of good and poor practices, and the next steps for firms.

What you’ll learn:

Nicola and Matt will cover key areas relevant to the payments sector, including:

  • The impact the Duty has had to date;
  • Examples of good practice and areas of improvement;
  • FCA Consumer Duty priorities for the year ahead; and
  • Consumer Duty Board reports – room for further development.

Who should attend?

This session is designed for:

  • Chief risk officers
  • Chief customer officers
  • Heads of compliance
  • Compliance personnel
  • Complaints personnel
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